Donna Morgan
Spearfish,SD
Summary
Highly-efficient General Manager delivering successful strategies for maximizing managerial and employee improvements. Competent in developing manager initiatives, strategies and duties. Skilled at managing multiple priorities at once with positive results. Expertise in relationship building and cooperation between executives, team members and customers to create overall cohesion and unity.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Bartender
Lucky 13's Pub
2021.05 - Current
- Take customer orders and capitalize on opportunities to sell special beverage and food options.
- Manage bar inventory, supplies and cash drawers.
- Trained 9 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Direct and assist bar staff during one of the busiest events of the year, the Sturgis motorcycle rally; an event of up to 750,000 people within a 2 weeks period.
Waitress/Bartender
Uncle Louie's
2019.05 - 2021.06
- Maintained server areas clean and stocked to increase efficiency while waitressing multiple tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new staff on proper food handling, customer service and optimal job productivity.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Human Resources Manager
Coeur Wharf
2017.09 - 2019.06
- Developed and enforced company policies and procedures across all departments.
- Coached mangers to polish employee-to-management relations such as communication, documentation and improvement ideas.
- Supervised over several Human resources aspects such as recruitment, benefits administering, orientation, hiring and firing processes.
- Implemented an anonymous employee feedback to correct problematic issues. 88% response rate from employees.
- An 8% increase in employee satisfactory within a 1 year period according to an anonymous survey.
Human Resources Manager
Coeur Kensington
2016.09 - 2017.09
- Monitored employee claims involving performance-based adjustments, harassment incidents, and disciplinary actions.
- Used ADP digital systems to manage payroll and benefits program.
- Added employee performance reviews and motivational strategies to elevate company wide results.
- Decreased turnover rate from 25% to 17% within a 1 year period.
- Recruited 60 new employees across various departments within a 3 month period.
Regional Human Resources Manager
Magna Energy Services
2015.03 - 2016.09
- Implemented an internal business management branch to improve both local and company wide communications.
- Planned, monitored, and appraised employee efforts with respectable compensation.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Moved all company records from paper to electronic with minimal interference.
- Reduced workers' compensation cases by 1.9 million dollars by providing case management.
Human Resources Director
Youth Emergency Services
2008.06 - 2015.02
- Coordinated with other members of management on performance evaluations, supervisory practices, dispute resolution, employee relations and employee accountability.
- Directed each phase of hiring process, employment verification, employee relations investigations, criminal background checks and onboarding and continuous improvement.
- Created and updated training processes by reviewing existing documentation, requesting feedback from associates and implementing them into action.
- Overall employee satisfactory within 3 years was increased by 19%, and customer satisfactory was increased by 16%, according to an anonymous survey.
Human Resources Manager
Larry's Mining
2006.03 - 2008.06
- Sustained human resources regulatory compliance for local, state and federal laws.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Recognized by Governor of Wyoming for "Make a Minute Matter"; a campaign for job safety awareness.
Education
BBA - Business Development
Barnes Community College
Denver, CO05.1988
Associate of Science - Medical Assisting
Parks Jr College
Denver, CO05.1983
Skills
- Excellent communication with colleagues as well as employees to improve overall company production. Ability to target proper communications according to audience, using compelling narration skills as well as using a technical and professional approach.
- Auditing employee-to-management relations and implementing strategies to increase trust between groups.
- Detail oriented; organized and able to complete tasks before deadlines.
- A high quality of knowledge with data entry, MS Office programs, budget/payroll, and HR function such as hiring processes and benefits.
- Employee coaching expertise to refine the abilities of my peers, regardless of the task.
Certification
- SHRM-CP certificate
February 2006-present
Timeline
Lead Bartender
Lucky 13's Pub
2021.05 - Current
Waitress/Bartender
Uncle Louie's
2019.05 - 2021.06
Human Resources Manager
Coeur Wharf
2017.09 - 2019.06
Human Resources Manager
Coeur Kensington
2016.09 - 2017.09
Regional Human Resources Manager
Magna Energy Services
2015.03 - 2016.09
Human Resources Director
Youth Emergency Services
2008.06 - 2015.02
Human Resources Manager
Larry's Mining
2006.03 - 2008.06
BBA - Business Development
Barnes Community College
Associate of Science - Medical Assisting
Parks Jr College
- SHRM-CP certificate
February 2006-present
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