Summary
Overview
Work History
Education
Skills
Timeline
CAREER PROGRESSIONS
Generic

Donna Morgan

Newark

Summary

A motivated, detail-oriented and self-sustaining professional with years of substantial experience in building relationships, program management, staff and project management, and ensuring implementation of policies and practices. Endowed with a strong sense of teamwork coupled with a unique ability to enhance personal growth in any field. Successful in administration, workforce development, program development, leadership, and build positive relations within team and external parties.

Overview

24
24
years of professional experience

Work History

UNIT SECRETARY

Carewell health Detox Unit
04.2025 - Current
  • Answer and route telephone calls promptly and accurately.
  • Maintain accurate and up-to-date patient records (
  • Transcribe physician orders as required (in applicable settings).
  • Coordinate patient admissions, transfers, and discharges.
  • Communicate effectively with interdisciplinary team members.
  • Schedule appointments, procedures, and tests as ordered.
  • Order and maintain unit supplies and forms.
  • Ensure all necessary documents are completed and available for patient care.
  • Maintain confidentiality in accordance with HIPAA and hospital policies.
  • Assist with filing, faxing, copying, and other administrative tasks.
  • Monitor and maintain a clean and organized unit workstation or desk area.

TRANSITION MANAGER

Best Buddies International
06.2022 - 01.2025
  • Maintained caseload of 70+ students (14-21) with various disabilities
  • Provided support to all I/DD students across functionality (non verbal, assistive devices, and high functioning)
  • Created a pre vocational curriculum that included elements related to job exploration, work readiness, post secondary counseling, and self-advocacy
  • Planned and facilitated individual and group workshops at schools and in the home in Essex and Hudson county
  • Worked directly with DVRS as a contracted vendor
  • Built initial relationships for pre vocational services with DOL
  • Completed monthly reports for services and billing invoices
  • Attended IEP meetings
  • Presented at fairs and various PTA meetings in schools
  • Attended speaking engagements to showcase and highlight BBI programs

CONCIERGE

Macy's Livingston
06.2021 - 06.2022
  • Greeted and assisted customers promptly, ensuring a high level of customer satisfaction
  • Provided information about store promotions, services, and upcoming events
  • Facilitation & Workshop Development
  • Relationship Management
  • Cross-functional Coordination
  • Type 80 wpm
  • Program Management & Development

PROGRAM COORDINATOR

Goodwill Industries
01.2012 - 01.2021
  • Responsible for interviewing, hiring and training new staff
  • Supervised three job coaches and 1 job developer
  • Maintained a caseload of twenty
  • Prepared and conduction annual performance evaluations on each member of staff
  • Developed and implemented programs that aligned with the organization's mission and goals
  • Created program materials, established staffing requirements, and ensured stated objectives were achieved
  • Prepared periodic reports, financial statements, and records on program activities, progress, status, or other special reports for management and external agencies
  • Responsible for maintaining comprehensive case management including the accurate and timely submission of reports such as daily activity, progress notes, incident reports, attendance, and statistical reports as needed
  • Assisted with the initial phone screening for talent acquisitions, set up interviews, processed new hire paperwork, and assisted with payroll
  • Maintained positive public relations with emphasis on customer service that includes following through with customer requests and complaints

ADMINISTRATIVE ASSISTANT

L.I.F.T.S. Inc.
01.2010 - 12.2012
  • Composed, prepared, edited, and distributed correspondence and other department documentation
  • Kept business, customer, and financial records current and accurate to stay on top of changing information and avoid lost data

REENTRY PROGRAM DIRECTOR

Goodwill Industries
01.2007 - 01.2010
  • Maintained a caseload of seventy violent offenders
  • Developed initial relationships with potential employer partners
  • Conducted job development to increase employment opportunities for caseload
  • Conducted routine staff meetings to discuss participant and program progress, generate intervention plans, or fulfill other services necessary to assist participants in achieving their goals
  • Developed, tracked, and managed program budgets
  • Supervised re-entry team ranging from case managers to employment specialists
  • Ensured that data is entered into appropriate systems, including monthly data/statistics to Program Director for Board reports

GROUP FACILITATOR

Center for Urban Education
01.2002 - 01.2007
  • Facilitated groups for men on parole at the day reporting center
  • Prepared reports detailing client compliance and progress; enforced regulations to promote participation and compliance
  • Prepared relevant informational materials before each group meeting
  • Assisted in the supervision and training of social work interns and new staff members
  • Collected and analyzed data on individuals, tests, interviews, and resources

Education

BS - Business Administration

Fayetteville State University
01.1999

Skills

  • DOL Contract Management
  • Staff Management & Development
  • Grassroots Efforts
  • Administration
  • Training & Development
  • Monthly & Annual Reporting
  • Marketing & Advertisement
  • Recruitment & Outreach

Timeline

UNIT SECRETARY

Carewell health Detox Unit
04.2025 - Current

TRANSITION MANAGER

Best Buddies International
06.2022 - 01.2025

CONCIERGE

Macy's Livingston
06.2021 - 06.2022

PROGRAM COORDINATOR

Goodwill Industries
01.2012 - 01.2021

ADMINISTRATIVE ASSISTANT

L.I.F.T.S. Inc.
01.2010 - 12.2012

REENTRY PROGRAM DIRECTOR

Goodwill Industries
01.2007 - 01.2010

GROUP FACILITATOR

Center for Urban Education
01.2002 - 01.2007

BS - Business Administration

Fayetteville State University

CAREER PROGRESSIONS

  • Program Director, Women's Center of Fayetteville, Fayetteville, NC, 01/01/96 - 12/31/02
  • Direct Support Coordinator, Oaks of Righteousness, Kings Mountain, NC, 01/01/92 - 12/31/96
  • Case Manager, Lisa's House of Care, Fayetteville, NC, 01/01/90 - 12/31/92
  • Offered personalized shopping assistance to customers, including product recommendations and helping locate items
  • Coordinated special requests, including reservations for Macy's services, personal shopping appointments, and event bookings
  • Acted as a liaison between customers and store management to address any concerns or issues
  • Handled customer feedback and complaints in a professional, timely manner, ensuring positive resolutions
  • Managed the store's customer loyalty program and informed customers of its benefits

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