Donna Morris
Bellwood,Il
Summary
Dedicated customer service representative with proven skills in problem-solving and relationship building. Committed to enhancing customer satisfaction through effective complaint resolution and personalized assistance.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Institute of Food Technologists
Chicago, Illinois
08.2008 - 09.2025
- Assisted members with inquiries regarding food science resources and events.
- Managed registration for conferences and educational workshops effectively.
- Resolved customer complaints through effective problem-solving techniques.
- Provided information about membership benefits and services available.
- Trained new staff on customer service protocols and best practices.
- Maintained accurate records of member interactions using database systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Strengthened customer retention by offering discount options.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Call Center Rep/Customer Service Representative
Broder Bros Company
Bensenville, Illinois
01.2006 - 01.2007
- Managed high volume inbound calls to assist customers with inquiries.
- Provided accurate product information to enhance customer satisfaction.
- Resolved complaints efficiently while maintaining a positive customer experience.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Call Center Rep/Cust
Amtex Wearables Solutions
Northlake, Illinois
06.2003 - 01.2006
- Handled incoming customer inquiries with professionalism and courtesy.
- Resolved customer complaints effectively using established protocols.
- Documented interactions accurately in the CRM system for future reference.
- Provided product information to assist customers in making informed decisions.
- Assisted in training new representatives on company policies and procedures.
- Managed call volume efficiently while maintaining customer satisfaction standards.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Education
High School Diploma -
Sullivan HS
Chicago, IL07-1983
Skills
- Customer relationship management
- Database management
- Conflict resolution
- CRM software
- Conference coordination
- Call center operations
- Attention to detail
- Multi-task management
- Microsoft PowerPoint
- Inbound and outbound calling
- Customer relationship management (CRM)
- Complaint resolution
- Calm demeanor
- Retail store support
- CRM software proficiency
- Microsoft Excel
- Call escalation
- Punctuality and reliability
- Proofreading
- Client relations
- Problem resolution
- Positive and professional
References
References available upon request.
Timeline
Customer Service Representative
Institute of Food Technologists
08.2008 - 09.2025
Call Center Rep/Customer Service Representative
Broder Bros Company
01.2006 - 01.2007
Call Center Rep/Cust
Amtex Wearables Solutions
06.2003 - 01.2006
High School Diploma -
Sullivan HS