Donna Moya
San Antonio,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Warehouse Forklift Driver
Tj Maxx
San Antonio, TX
03.2025 - 01.2026
- Operated forklift to transport materials within warehouse efficiently.
- Assisted in loading and unloading shipments to ensure timely delivery.
- Followed safety protocols to maintain a secure working environment.
- Conducted routine inspections on forklifts to ensure optimal performance.
Claims Customer Service Representative
MCNA Dental
San Antonio, TX
03.2020 - 01.2025
- Resolved customer inquiries regarding claims status and benefits eligibility.
- Processed dental claims with accuracy, ensuring compliance with company policies.
- Collaborated with dental providers to gather necessary documentation for claim adjudication.
- Documented customer interactions and transactions for accurate, up-to-date records.
Customer Service Supervisor
Conduent
San Antonio, TX
10.2017 - 04.2020
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Coordinated cross-functional communication to resolve customer issues promptly and effectively.
- Resolved escalated customer issues effectively, maintaining high standards of service quality.
Team Member
Taco Cabana
San Antonio, TX
05.2016 - 09.2017
- Implemented process improvements that streamlined service delivery, reducing wait times during busy shifts.
- Resolved customer inquiries and complaints effectively, contributing to positive dining experiences and loyalty retention.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Captioning Agent
CaptionCall
San Antonio, TX
03.2011 - 12.2015
- Transcribed real-time conversations into accurate captions for hearing-impaired individuals.
- Reviewed and edited captions for clarity, grammar, and adherence to company standards.
- Conducted regular quality assurance checks to maintain high standards.
- Analyzed feedback to implement improvements in captioning accuracy and clarity.
Education
Graduate Certificate - Medical Assistant
Alamo Colleges
San Antonio, TX03.2020
Skills
- Shipping and receiving
- Pallet stacking
- Material handling
- Customer Service-oriented
- Problem resolution
- Call center experience
- Complaint handling
Timeline
Warehouse Forklift Driver
Tj Maxx
03.2025 - 01.2026
Claims Customer Service Representative
MCNA Dental
03.2020 - 01.2025
Customer Service Supervisor
Conduent
10.2017 - 04.2020
Team Member
Taco Cabana
05.2016 - 09.2017
Captioning Agent
CaptionCall
03.2011 - 12.2015
Graduate Certificate - Medical Assistant
Alamo Colleges