Summary
Overview
Work History
Education
Skills
Timeline
Generic
Donna Mulheir

Donna Mulheir

Summerville,SC

Summary

Dynamic sales consultant with a proven track record at South Carolina Matchmakers, excelling in customer relationship management and strategic planning. Leveraged persuasive communication to enhance client engagement, resulting in significant revenue growth. Skilled in CRM proficiency, I fostered long-lasting relationships while implementing process improvements that streamlined operations and elevated customer satisfaction.

Overview

27
27
years of professional experience

Work History

Sales Consultant

South Carolina Matchmakers
08.2023 - Current
  • Developed tailored sales strategies to enhance customer engagement and drive revenue growth.
  • Conducted market analysis to identify potential opportunities and optimize product positioning.
  • Built and maintained strong client relationships, ensuring high levels of customer satisfaction.
  • Led training sessions for new sales team members, fostering a culture of continuous improvement.
  • Analyzed sales data to track performance trends and inform strategic decision-making processes.
  • Implemented process improvements that streamlined workflow and enhanced operational efficiency.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Director of Client Services/Client Advocate

South Carolina Matchmaker
04.2016 - Current
  • Led client engagement initiatives, enhancing overall customer satisfaction and retention.
  • Developed and implemented service strategies to improve operational efficiency across teams.
  • Mentored staff on best practices for client communication and relationship management.
  • Analyzed client feedback to identify trends and drive continuous service improvement efforts.
  • Collaborated with marketing to create targeted campaigns that increased client acquisition rates.
  • Streamlined onboarding processes for new clients, reducing time-to-engagement significantly.
  • Conducted training sessions to enhance team skills in conflict resolution and customer service excellence.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Established performance and service goals and held associates accountable for individual performance.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Developed new employees and on-going performance assessment of current employees.
  • Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
  • Cultivated a positive team culture by recognizing employee achievements, providing constructive feedback, and fostering professional development opportunities.
  • Coordinated with other departments to ensure seamless delivery of services across all touchpoints in the customer journey.
  • Developed comprehensive sales strategies that resulted in increased revenue generation from both existing and new clients.
  • Liaised with leadership team to support strategic opportunities and align cross-functional resources with delivery.
  • Managed existing and developed new client relationships, identifying risk, and growth opportunities.
  • Negotiated contracts with vendors to secure cost-effective services while maintaining high quality standards for customers.
  • Boosted company revenue through the development of strong relationships with key clients and partners.
  • Implemented and monitored [Type] processes to support contractual obligations resulting in increased revenue and client retention.
  • Designed metrics to support customer and market-driven culture and address company priorities.
  • Monitored, measured and drove client services growth and profit objectives by coaching, motivating and disciplining staff.
  • Established performance metrics to monitor progress toward goals and make data-driven decisions for continuous improvement initiatives.
  • Expanded the client base by targeting new markets and industries, resulting in a significant increase in new business opportunities.
  • Increased client retention rates by providing exceptional support, feedback, and ongoing relationship management.
  • Trained, led and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.
  • Managed budgets for client service operations, achieving cost savings without compromising service quality or employee satisfaction levels.
  • Developed customizable reporting tools and dashboards to generate client, revenue and internal intelligence reports.
  • Drove customer loyalty through proactive problem-solving tactics while addressing any potential issues that may arise during the project lifecycle.
  • Developed and maintained existing client relationship and developed new client relationships.

Orthodontic Assistant/Patient Advocate/Clinical Manager

Dr. Schindel.
12.2000 - 07.2010
  • Assisted orthodontist in patient examinations and treatment planning.
  • Managed scheduling and patient flow to optimize clinic efficiency.
  • Educated patients on oral hygiene practices and post-treatment care.
  • Prepared and sterilized instruments according to infection control protocols.
  • Monitored inventory levels of dental supplies and placed orders as needed.
  • Trained new staff on procedures, equipment usage, and patient interactions.
  • Implemented process improvements to enhance patient satisfaction and workflow efficiency.
  • Collaborated with team members to develop treatment plans tailored to individual needs.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
  • Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
  • Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
  • Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
  • Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
  • Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
  • Poured and shaped molds from impressions and trimmed molds in grinder.
  • Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
  • Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
  • Set appointments and made follow-up calls.
  • Reduced appointment wait times with efficient room setup and breakdown between patients.
  • Collaborated effectively with other team members to ensure smooth workflow within the practice.
  • Promoted positive patient experiences by building rapport and addressing concerns during appointments.
  • Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
  • Developed comprehensive knowledge of various orthodontic appliances, enabling accurate preparation for each procedure.
  • Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.
  • Aided in improving treatment completion rates through diligent monitoring of progress and timely adjustments as needed.
  • Completed ongoing professional development courses, staying up-to-date on industry advancements for optimal patient care.
  • Prepared and sterilized instruments and treatment areas, ensuring safe and hygienic environment for every patient.
  • Maintained strict compliance with infection control protocols, contributing to safe clinic environment for patients and staff.
  • Supported seamless appointment scheduling by coordinating with front office staff on patient follow-ups and updates.
  • Assisted in minor orthodontic procedures, ensuring treatments were carried out smoothly and effectively.

Orthontic Assistant/Front Office Manager

Orthodontic Centers of America/Dr. Goldsmith
06.1998 - 12.2002
  • Supervised front office operations, ensuring seamless guest check-in and check-out processes.
  • Developed training programs for front office staff, enhancing service delivery and operational efficiency.
  • Implemented streamlined communication protocols between departments to improve guest experience.
  • Analyzed guest feedback to identify areas for improvement in service quality and responsiveness.
  • Coordinated scheduling and staffing to optimize front desk coverage during peak hours.
  • Managed inventory of office supplies and equipment, reducing costs through efficient resource allocation.
  • Mentored junior staff on customer service techniques, fostering a positive team environment.
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
  • Balanced daily cash transactions, accurately maintaining financial records for the front office department.
  • Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
  • Managed room inventory to optimize revenue opportunities during high-demand periods.
  • Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
  • Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
  • Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Drafted employee work schedules to fill coverage gaps.
  • Ensured accurate billing procedures were followed consistently by front desk staff members.
  • Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
  • Spearheaded initiatives that improved overall communication between different departments within the hotel property.
  • Increased repeat business through personalized guest interactions and exceptional service delivery.
  • Improved team performance by providing regular training on customer service techniques and hotel policies.
  • Boosted efficiency by monitoring employee performance closely and providing constructive feedback when necessary.
  • Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Encouraged and mentored employees to boost performance and remove process inefficiencies.
  • Contributed towards achieving budgetary targets set by senior management through effective cost control measures.

Education

Associate of Arts - Human Biology

Trident Technical College
Charleston, SC
05-2026

No Degree - Notary Public

South Carolina Notary Public
Columbia, SC
03-2023

Professional Matchmaker - Professional Matchmaker

International Association of Professional Career C
Philadelphia, PA
02-2018

Skills

  • Time management
  • Customer relationship management
  • CRM proficiency
  • Objection handling
  • Closing techniques
  • Strategic planning
  • Persuasive communication
  • Customer liaison
  • Customer oversight
  • Sales proposal creation
  • Leads prospecting

Timeline

Sales Consultant

South Carolina Matchmakers
08.2023 - Current

Director of Client Services/Client Advocate

South Carolina Matchmaker
04.2016 - Current

Orthodontic Assistant/Patient Advocate/Clinical Manager

Dr. Schindel.
12.2000 - 07.2010

Orthontic Assistant/Front Office Manager

Orthodontic Centers of America/Dr. Goldsmith
06.1998 - 12.2002

Associate of Arts - Human Biology

Trident Technical College

No Degree - Notary Public

South Carolina Notary Public

Professional Matchmaker - Professional Matchmaker

International Association of Professional Career C

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