Donna Mullins
Aberdeen
Summary
Dynamic mortgage loan processor with over 30 years at TD Bank, known for exceptional customer service and attention to detail. Proven ability to manage high volumes of applications while maintaining confidentiality and optimizing workflows. A dependable team player with excellent communication skills, dedicated to achieving organizational goals and enhancing client satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Retired
None Yet
01.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Mortgage Loan Processor
TD Bank
02.2014 - 01.2019
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
- Processed mortgage loan applications accurately and successfully for over 30 years.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Upheld complete confidentiality of all submitted information according to release guidelines.
Education
High School Diploma -
Batavia Sr High School
Batavia06-1977
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Computer skills
- Organization and time management
- Verbal communication
- Organizational skills
Timeline
Retired
None Yet
01.2019 - Current
Mortgage Loan Processor
TD Bank
02.2014 - 01.2019
High School Diploma -
Batavia Sr High School
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