Donna Mullins
Phillipsburg,OH
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
19
19
years of professional experience
Work History
Water Clerk- Sub
Village of Phillipsburg
Phillpsburg, Oh
04.2024 - Current
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Delivery Driver and Sales Representative
Worldwide Equipment
Dayton, OH
03.2021 - 11.2023
- Delivered packages to customer garage and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Delivery Driver, Shipping/ Receiving, Return Admin
Rush Truck Center
7655 Poe Ave, Dayton, Ohio 45414
11.2005 - 02.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks, fork lift and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
Dayton, OH
High School Diploma -
Tecumseh High School
New Carlisle, Ohio06.1996
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Retail transactions
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Attention to Detail
Timeline
Water Clerk- Sub
Village of Phillipsburg
04.2024 - Current
Delivery Driver and Sales Representative
Worldwide Equipment
03.2021 - 11.2023
Delivery Driver, Shipping/ Receiving, Return Admin
Rush Truck Center
11.2005 - 02.2020
High School Diploma -
Tecumseh High School