Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Mullins

Phillipsburg,OH

Summary

Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Overview

19
19
years of professional experience

Work History

Water Clerk- Sub

Village of Phillipsburg
04.2024 - Current
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Delivery Driver and Sales Representative

Worldwide Equipment
03.2021 - 11.2023
  • Delivered packages to customer garage and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Delivery Driver, Shipping/ Receiving, Return Admin

Rush Truck Center
11.2005 - 02.2020
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks, fork lift and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Education

Dayton, OH

High School Diploma -

Tecumseh High School
New Carlisle, Ohio
06.1996

Skills

  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Retail transactions
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Attention to Detail

Timeline

Water Clerk- Sub

Village of Phillipsburg
04.2024 - Current

Delivery Driver and Sales Representative

Worldwide Equipment
03.2021 - 11.2023

Delivery Driver, Shipping/ Receiving, Return Admin

Rush Truck Center
11.2005 - 02.2020

High School Diploma -

Tecumseh High School

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Donna Mullins