DONNA MUNDELL

• Obtaining case histories, visual acuities, pupils,extraocular movement, medical history and medications. Family history, color plates and stero testing. Performed Virtual Reality visual field testing to measure patients' peripheral vision to determine any visual field loss and Oculus for Retinal photos.Tonometry: iCare
• Scheduling of dry eye treatments, consents and patient education
• Dry eye treatments. Low Level Light therapy along with expression of Meibomian glands.
• Provided exceptional customer service while answering phones, scheduling appointments, and addressing patient inquiries or concerns.
• Recalls to patients informing them that they are due for their routine eye exams, preventive eye care by counseling patients on the importance of regular eye exams and screenings for early detection of potential issues.
• Contributed to increased patient satisfaction by assisting in the fitting, dispensing, and adjusting of glasses. Education for insertion and removal of soft contacts and contacts for Ortho-Keratometry for Myopia management.
• Served as a reliable and knowledgeable resource for patients, providing guidance on appropriate use of medications and eye drops.
• Collaborated with other healthcare professionals to provide comprehensive eye care services to patients.
• Increased clinic revenue through effective sales techniques when recommending optical products such as frames, lenses.
• Streamlined office workflows by managing inventory levels for supplies and ordering new materials as needed.
• Triaged phone calls from patients and outside contacts and handled in order of importance.
• Used Lensometer to measure and record lens power of existing prescriptive spectacles. Checked in, verified and contacted patients when their glasses were in to be picked up.
• Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
• Identified issues during preliminary exam and addressed concerns with physician.
• Worked well with patients, staff, to carry out successful office- and patient-related work each day.
• Educated patients and relations on ocular health and safety, promoting good eye care.
• Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.

Ophthalmology Technician Mayo Clinic - Rochester, MN

Nov 2018 - Nov 2023

Obtaining case histories, visual acuity, pupil checks, color plates, refraction (plus cylinder), neutralize glasses and Photography, Tonometry, Goldman, perkins, iCare and Tonopen

Assisting with surgical procedures in the operating room and minor procedures. .Schedule of surgical procedures, consents and patient education.

Training of new Technicians. Worked with Oculoplastic and Comprehensive Ophthalmology

• Work with new officials in training of high school matches
• Scheduling of match officials for 45 schools
• Work with officials who want to work their way up to the post season matches and the State high school tournament
• States High School League tournament supervisor of officials.

• Obtain case histories, visual acuities and neutralize glasses
• Ancillary testing: Wave scan, Pentacam, Topography, Lipiview, Lipiflow, Osmolarity testing, IOL Master, A-Scan, OCT
• Tonometry: Goldman, Perkins, iCare
• Refraction: plus Cylinder
• Training of new technicians.

• Obtain case histories, visual acuities and neutralize glasses
• Ancillary testing: Wave scan, Pentacam, Lipiview, Lipiflow
• IOL master and OCT Assist in Lasik/PRK procedures running VISX and Femtosecond laser
• Sterilization of instruments and organization of surgical packs
• Ordering of office and surgical supplies
• Scheduling of appointments and surgeries, Prior Authorizations, and Medical financing
• Running weekly marketing reports and invoices
• Daily operations of office, answering phone, reminder calls to patients, surgical reports, follow up with past surgical patients and preparing future patients for surgery
• Nursing Prescription Line/PA/Nursing Triage, RMA
• Coordinate refill requests from pharmacies for Doctors
• Receive phone calls from patients to refill their prescription and triage for appointments.

Coordinate refill requests from pharmacies for Doctors.

· Receive phone calls from patients to refill their prescription and triage for appointments.

Blood pressure, blood glucose, immunizations

Self-motivated, with a strong sense of personal responsibility.

Worked effectively in fast-paced environments.

• Obtaining case histories, visual acuities, refractions(plus cylinder), neutralize glasses, contact lens fitting, ordering contact lenses and education
• Tonometry
• Ancillary testing: Visual field, photography A-scan, IOL master, and OCT
• Assisting with surgical procedures in the operating room and minor room procedures
• Scheduling of appointments and surgeries and helping with Prior Authorizations
• Work with the Olmsted Regional Foundation on fundraising events
• Work with several committees within OMC to better patient care, wellness committee, and Health fairs for OMC employees and surrounding areas
• CPR instructor at the clinic for 10 years.

• Built a high-performance team focusing on delivering sales results, service expectations, and payroll goals
• Scheduled, identified, hired, developed and retained associates representing the brand of our company
• Assessed, developed and challenged the performance team and management team
• Coordinated Corporate events.

• Performed same duties as recent position at Olmsted Medical.