Donna Murphy

Administrative Assistant

PepsiCo

Sioux Falls, SD

11.1997 - Current

Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Processed invoices for payment using accounting software applications.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Conducted research online utilizing search engines such as Google or Yahoo!.
Updated contact lists regularly when changes occur in employee status or contact information.
Handled confidential documents in an organized fashion according to established protocol.
Developed project plans for various tasks assigned by upper management.
Answered questions from customers regarding products and services offered by the company.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Managed database systems containing customer contact information.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Responded to customer issues to provide immediate resolution and improve retention.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Composed, edited and typed complex memos and reports with job-related software.
Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.