DONNA M. WOODSIDE
Philadelphia,PA
Summary
Strategic Manager with extensive expertise in business principles, resource allocation, and human resources modeling. Proven ability in administration and organization, adept at multitasking and communication. Sales specialist with over 20 years of experience in enhancing customer service protocols to drive profitability and adept at managing customer grievances under pressure.
Overview
21
21
years of professional experience
Work History
Style Advisor/ Personal Stylist- Women's Designer
Saks Fifth Avenue
01.2013 - Current
- Recognized as a top earner booking $1 Million for 4 years in a row.
- Received multiple HERO awards for my consistency in achieving all KPI in registration, emails and loyalty accounts while also delivering exceptional services to all clients.
- Engaged customers with effective sales strategies, driving revenue through optimized use of selling tools.
- Promoted online promotions and updated the homepage with latest trends and new arrivals, resulting in increased sales.
- Utilized Saks CNCT to send personalized communications, to clients I have built relationships with, and updated all customers I have interacted with on any store promotions or events.
- Oversaw daily shoe salon operations, enhancing customer experience and satisfaction.
Sales Specialist
Tory Burch
Bloomingdale, NY
01.2011 - 01.2013
- Achieved sales goals by building relationships with clients and collaborating with sales professionals to drive revenue growth.
- Achieved sales goals through strong relationship building with clients and collaboration with sales professionals.
- Met or exceeded forecasted sales plans consistently throughout tenure.
- Increased sales by 12% over forecast in Fall 2013.
- Collaborated with footwear buyers and vendors to distribute product knowledge to sales professionals, enhancing their effectiveness in client interactions.
Product Specialist
Vertu
Nokia, NY
01.2006 - 01.2010
- Educating consumers about Nokia's Vertu luxury mobile devices, enhancing brand visibility in the United States.
- Educated consumers on Nokia's Vertu luxury mobile devices, enhancing brand visibility in the United States.
- Recognized as best practice leader for effectively communicating with global Vertu teams and training them on updated sales procedures.
- Functioned as an international liaison between clients that needed to be connected to the Vertu concierge and facilitated communication with the UK service center.
- Designed and built engaging visual displays for marketing events.
- Welcomed VIPs, including investors, analysts, and shareholders, for guided private tours.
Education
GED
New York , NYSkills
- Sales Strategy
- Client engagement
- Upselling
- Marketing
- Trend Forecasting
- Social Media Planning
- Project Management
Timeline
Style Advisor/ Personal Stylist- Women's Designer
Saks Fifth Avenue
01.2013 - Current
Sales Specialist
Tory Burch
01.2011 - 01.2013
Product Specialist
Vertu
01.2006 - 01.2010
GED