Donna Nettles
Long Beach,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
Work History
Guest Service
City National Grove of Anaheim
10.2023 - Current
- Provided exceptional guest service by responding promptly to inquiries and assisting with any concerns or requests from patrons.
- Participated in training sessions to stay updated on venue policies and guest service standards.
- Collaborated with team members to ensure seamless guest service and efficient operations.
Parking Cashier
Los Angeles Angels
02.2022 - Current
- Maintained an organized work area, ensuring that all necessary supplies were readily available for use throughout the shift.
- Increased efficiency of transaction processing through regular maintenance of equipment, promptly reporting malfunctions for repair or replacement as needed.
- Addressed navigation questions and provided directions to help guests reach destinations quickly.
- Expedited vehicle flow at entrance and exit points by efficiently processing transactions using electronic devices such as handheld scanners and point-of-sale systems.
- Collaborated with teammates to ensure smooth shift transitions and uninterrupted service for customers, sharing relevant information and providing assistance as needed.
Pier Agent
SMS International Shore Operations
02.2022 - 07.2024
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Streamlined boarding processes for improved passenger flow and reduced wait times.
- Collaborated with team members to maintain a clean and organized pier area, promoting a positive atmosphere for passengers.
- Enhanced customer satisfaction by efficiently managing pier operations and ensuring timely departures.
Lead Customer Service Clerk
US Postal Service
02.1986 - 01.2021
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Maintained up-to-date knowledge of product and service changes.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
Education
Criminal Justice
Cerritos College
Norwalk, CAHigh School Diploma -
Paramount High School
Paramount, CA06-1981
Skills
- Customer service
- Flexible schedule
- Teamwork and collaboration
- Reliability and punctuality
- Workplace cleanliness
- Maintaining store appearance
- Detail-oriented
Timeline
Guest Service
City National Grove of Anaheim
10.2023 - Current
Parking Cashier
Los Angeles Angels
02.2022 - Current
Pier Agent
SMS International Shore Operations
02.2022 - 07.2024
Lead Customer Service Clerk
US Postal Service
02.1986 - 01.2021
Criminal Justice
Cerritos College
High School Diploma -
Paramount High School
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