DONNA NHORN
Stockton,CA
Summary
Detail-oriented professional with strong experience in production and office administration. Proven ability to manage inventory, resolve customer issues, and maintain a clean stockroom, contributing to high customer satisfaction and efficient operations.
Overview
9
9
years of professional experience
Work History
PRODUCTION STOCKROOM
UNIFIRST
Stockton, California
01.2018 - 01.2024
- Collaborated with team to add, replace, and grade garments, pick orders, and process emblems while adjusting tasks per supervisor instructions and maintaining a clean stockroom.
- Coordinated with diverse coworkers to achieve objectives and resolve product and service-related issues.
- Resolved customer problems with knowledgeable and friendly service, contributing to high levels of customer satisfaction.
GENERAL OFFICE ASSISTANT
UNIFIRST
08.2014 - 01.2018
- Responded to customer inquiries via phone, managed files, and recorded information.
- Managed daily office operations and maintained organized filing systems.
- Assisted in scheduling appointments and coordinating meetings for staff.
- Provided excellent customer service by responding to inquiries promptly.
Education
REGIONAL & OCCUPATIONAL PROGRAMS -
SAN JOAQUIN COUNTY OF EDUCATION
02-2012
HIGH SCHOOL DIPLOMA -
TOKAY HIGH
01-2006
Skills
- Inventory management
- Stockroom organization
- Logistics management
- Quality control
- Product customization
- Data entry
- Office administration
- File management
- Computer skills
- MS office
- Telephone communication
- Effective phone communication
- Customer service
- Time management
- Coordination with others
- Team collaboration
- Problem solving
- Attention to detail
- Adaptability to change
- Multitasking Abilities
- Organization
- Team support
- Team building
- Effective communication
- Communication skills
- Workflow optimization
- Customer Service
- Workflow optimization
ACTIVITIES
Greet and register online visitors, received incoming calls and route to appropriate personnel or department, maintain list of employee phone extensions, answer questions regarding from customers needs, file, copy, and scan documents, print and sort invoices and customers orders.
Timeline
PRODUCTION STOCKROOM
UNIFIRST
01.2018 - 01.2024
GENERAL OFFICE ASSISTANT
UNIFIRST
08.2014 - 01.2018
REGIONAL & OCCUPATIONAL PROGRAMS -
SAN JOAQUIN COUNTY OF EDUCATION
HIGH SCHOOL DIPLOMA -
TOKAY HIGH