Summary
Overview
Work History
Education
Skills
Timeline
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Donna Njoroge

Temple

Summary

Adept at fostering innovation and enhancing business processes, I leveraged my expertise in data analysis and collaborative teamwork at Accenture to streamline operations and increase efficiency. My background includes driving significant improvements in knowledge management and operational analytics, underpinned by a continuous learning mindset and strong analytical skills.

Diligent Accounts Payable Analyst with solid background in managing accounts payable processes. Skilled in vendor management and reconciliation, ensuring accurate and timely payments. Demonstrated ability in handling invoice discrepancies and maintaining strong relationships with vendors.

Finance professional prepared to contribute to efficient accounts payable operations. Proven track record in streamlining invoice processing and resolving discrepancies. Known for strong collaboration skills and adaptability in dynamic environments. Adept in using accounting software and maintaining meticulous financial records.

Overview

16
16
years of professional experience

Work History

Knowledge Management Specialist

Accenture
02.2022 - 08.2023
  • Fostered stronger relationships between distributed teams by implementing collaborative tools like wikis, discussion forums, and video conferencing platforms.
  • Ensured consistent application of company policies and procedures through regular review and update cycles in collaboration with department heads.
  • Increased employee engagement in professional development opportunities, curating a diverse selection of training courses tailored to different skill levels and areas of interest.
  • Collaborated across departments and levels of management to gain consensus on procedural documentation.
  • Facilitated smoother transitions during employee turnover periods, implementing standardized procedures for proper documentation and handover of key responsibilities.
  • Streamlined the information retrieval process for more efficient decision-making by organizing and cataloging company documents.
  • Bolstered innovation within the organization, establishing a centralized repository for ideas submission and evaluation from all team members.
  • Identified areas for process improvement, gathering feedback from end-users on system usability and incorporating their suggestions into future enhancements.
  • Optimized data management processes, conducting thorough audits of existing systems to ensure compliance with industry best practices and regulatory requirements.

Senior Operations Analyst

Accenture
09.2019 - 02.2022
  • Developed strong partnerships with cross-functional teams to improve overall business performance.
  • Mentored junior team members, helping them develop their skills and advance their careers within the organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Was solely responsible for handling IP requests for urgent payments that were made within the expected TATs to prevent millions in late fee charges.
  • Performed monthly close functions such as closing the AP module, accruals, reconciliations and quarter close flux analysis.
  • Functioned as a SME for the IP and case management process.

Payment Analyst

Accenture
01.2018 - 09.2019
  • Enhanced customer satisfaction with prompt and accurate payment processing, addressing inquiries professionally.
  • Reduced errors in payment transactions by conducting thorough data analysis and identifying discrepancies.
  • Acted as a liaison between the payment department and other internal stakeholders, ensuring clear communication of expectations and deliverables.
  • Collaborated closely with cross-functional teams to ensure timely and accurate payments were made to all parties involved.
  • Managed high volumes of incoming invoices effectively, prioritizing urgent payments while maintaining overall accuracy levels.
  • Demonstrated a high level of adaptability by quickly learning new software tools and technologies, incorporating them into existing processes for increased efficiency.

Invoice Processor

Accenture
08.2016 - 01.2018
  • Tracked invoice metrics such as volume, cycle-time, accuracy rate using spreadsheets or custom software applications; used findings in regular reporting updates to management about the effectiveness of invoice processing strategies.
  • Contributed to improved cash flow management by monitoring accounts payable aging reports and reconciling account balances regularly.
  • Reduced invoice discrepancies by meticulously verifying information and promptly addressing errors.
  • Enhanced team productivity with diligent cross-checking of invoice details and collaborative problemsolving.
  • Ensured timely payments to vendors by accurately inputting payment details and following up on outstanding invoices.
  • Mitigated risks related to fraud or theft by diligently verifying vendor information before approving payments for processed invoices.
  • Participated in cross-functional projects aimed at improving overall business operations, drawing upon expertise in invoice management to offer valuable insights and recommendations.
  • Improved processing time for high-volume invoices by developing organized filing systems and prioritizing tasks efficiently.
  • Conducted periodic audits of processed invoices, identifying discrepancies and taking corrective action to prevent future errors or inefficiencies.
  • Assisted with training sessions for new team members on invoice processing procedures, ensuring a seamless integration into the department and maintaining high standards of performance.

Program Manager of Residential Services

Life Centers of Kansas
11.2009 - 01.2015
  • Improved client retention rates through consistent monitoring and evaluation of service delivery.
  • Maximized resource utilization by conducting thorough assessments of facility capacities and staffing requirements.
  • Evaluated program performance regularly, making necessary adjustments to ensure optimal results.
  • Managed budgets effectively, optimizing resource allocation to maximize program impact.
  • Coordinated services and therapy for residents and managed attendance for scheduled appointments.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Developed and implemented training programs for staff.
  • Participated in community events to promote services and engage with public.

Accountants Payable Analyst

ZuPreem
07.2007 - 08.2009
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Collected, arranged, and input information into database system.
  • Managed the accurate and timely processing of invoices.
  • Maintained and tracked the time and expense reports for each department.
  • Performed credit card reconciliation for the company employees.
  • Assessed, resolved and closed A/P sub-ledger monthly.
  • Acted as a liaison between the company and state governments regarding registration of company products and generated tonnage reports for quarterly, semiannual and annual reporting.
  • Set up new vendors and generated 1099 documents when needed

Education

MBA -

Wilmington University
New Castle, DE
05-2016

Bachelor of Science - Finance

University of Central Missouri
Warrensburg, MO
12-2006

Skills

  • Collaboration and teamwork
  • Effective communication
  • Continuous learning mindset
  • Information architecture design
  • Strong analytical skills
  • Business process improvement
  • Data analysis expertise
  • Project management experience
  • Quality assurance practices
  • Knowledge transfer techniques
  • Content management proficiency
  • Database management Know-how
  • Cross-functional coordination
  • Business analysis
  • Document management
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Team collaboration
  • Recordkeeping skills
  • Analytical thinking
  • Training and development
  • Workflow management
  • Time management abilities
  • Continuous improvement
  • Process improvement
  • Process automation
  • Technical writing

Timeline

Knowledge Management Specialist

Accenture
02.2022 - 08.2023

Senior Operations Analyst

Accenture
09.2019 - 02.2022

Payment Analyst

Accenture
01.2018 - 09.2019

Invoice Processor

Accenture
08.2016 - 01.2018

Program Manager of Residential Services

Life Centers of Kansas
11.2009 - 01.2015

Accountants Payable Analyst

ZuPreem
07.2007 - 08.2009

MBA -

Wilmington University

Bachelor of Science - Finance

University of Central Missouri

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Donna Njoroge