Donna O'Connell

Work History

R1 Rcm

07.2023 - 10.2025

Registered patients for Radiology and Lab procedures in a fast paced environment.
Collected private health information, valid ID's and Insurance information and verified accuracy.
Verified and obtained orders from physicians.
Worked on multiple screens collecting details and entering lab and radiology codes for billing purposes.
Collected co-pays and payments for services.
Maintained accurate patient records using electronic health record systems.
Provided support in managing patient inquiries and addressing concerns effectively.
Assisted patients with appointment scheduling and confirmation processes.
Collaborated with medical staff to ensure seamless patient flow and care delivery.
Learned and adhered to safety protocols and compliance regulations within healthcare settings.
Adapted quickly to changing situations and prioritized tasks efficiently during peak hours.

Centerpoint Energy

01.2020 - 05.2023

Resolved customer inquiries through effective communication and problem-solving techniques.
Managed high-volume phone communications..
Collaborated with team members to streamline service processes, enhancing operational efficiency.
Documented customer interactions accurately in CRM systems for future reference and analysis.
Managed high-stress situations effectively, taking gas and electric emergency calls.
Scheduled requests for new services or disconnection and transfer of services. Performed soft credit checks.
Investigated and resolve customer inquiries related to billing and payment processing. Negotiated payment arrangements and performed account adjustments.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Met customer call guidelines for service levels, handle time and productivity.

Transamerica Life Insurance Company

08.2015 - 01.2020

Developed customized insurance solutions to meet client needs and enhance satisfaction.
Assisted in claims processing, ensuring timely resolution and adherence to company protocols.
Analyzed market trends to identify opportunities for new product offerings and service enhancements.
Collaborated with underwriters to assess risk factors and establish appropriate premium rates.
Educated clients on policy options, coverage limits, and risk management strategies.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Upsold additional products and services after identifying customer needs and requirements.
Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Maintained high standards of customer service by building relationships with clients.
Responded to customer calls swiftly to resolve issues and answer questions.

CBS 44 WEVV

09.1995 - 06.2015

Operated and monitored broadcast systems to ensure seamless transmission of programming.
Diagnosed and resolved technical issues during live broadcasts, maintaining high-quality output.
Managed signal routing and switching for multiple channels, ensuring compliance with regulatory standards.
Coordinated communication between production teams and on-air talent to optimize workflow efficiency.
Achieved high-quality transmissions by closely monitoring closed captioning, subtitling, and on-screen graphics functions during broadcasts.
Efficiently managed commercial breaks for revenue generation while maintaining optimal content flow for viewers'' enjoyment.
Utilized state-of-the-art automation systems to maximize efficiency in playback scheduling and content management processes within the master control room setting.
Worked as the floor director in the studio during the 5 & 10 pm newscasts.
Worked the audio board and microphones during the 5 & 10 pm newscasts.
Performed monthly Emergency Alert System checks in compliance with FCC regulations.
Changed Satellite coordinates in order to record then time out syndicated programming for on air.