Donna ONeal
Missouri City,TX
Summary
Professional childcare provider with strong background in early childhood education and business management. Proven ability to create nurturing environments that foster child development and learning. Skilled in team collaboration, communication, and adapting to evolving needs. Known for reliability, effective leadership, and achieving exceptional results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
Work History
Cashier Team Lead
HEB Grocery Store
01.2002 - 01.2004
- Performed cash, card, and check transactions to complete customer purchases.
- Communicated with customers and team members to solve problems.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained team members on cash register operation and cash handling.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Processed refunds and exchanges in accordance with company policy.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Assisted customers by answering questions and fulfilling requests.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Daycare Owner/Operator
Myself
06.1976 - 07.2002
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Stayed current on guidelines to maintain compliant program operations.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
- Increased positive feedback from parents through timely progress reports that detailed each child''s developmental milestones achieved at the center.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Improved customer retention rates by providing exceptional care services tailored to individual child needs.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Maintained accurate accounting of tuition and operating reports.
Education
High School Diploma -
Yates High School
Houston, TX06-1974
Skills
- Parent communication
- Curriculum planning
- Child development expertise
- Licensing knowledge
- Special needs care
- Financial oversight
- Activity coordination
- Infant and toddler care
- Documentation and recordkeeping
- Interpersonal communication
- Team collaboration
Timeline
Cashier Team Lead
HEB Grocery Store
01.2002 - 01.2004
Daycare Owner/Operator
Myself
06.1976 - 07.2002
High School Diploma -
Yates High School
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