Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Osegard

Saint Francis

Summary

Dynamic HR Manager with a proven track record at Kroger Metro Markets, specializing in employee relations and diversity initiatives. Expert in onboarding and retention strategies, fostering a positive workplace culture. Adept at navigating HR policies while delivering constructive feedback, enhancing team performance, and ensuring compliance with regulations.

Overview

15
15
years of professional experience

Work History

HR Manager

Kroger Metro Markets
02.2025 - Current
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Improved workplace culture through the development and implementation of diversity initiatives.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
  • Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Motivated employees through special events and incentive programs.
  • Processed employee claims involving performance issues and harassment.

Customer Service Manager

Kroger Metro Market
03.2019 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Designed incentive programs to motivate staff and improve service levels.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Bakery Manager

Kroger Pick N Save
10.2010 - Current
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Maintained and controlled inventory of baked goods.
  • Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
  • Optimized staffing schedules based on peak times, improving service speed and customer satisfaction.
  • Streamlined cake decoration process, significantly reducing preparation time while maintaining high-quality standards.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Education

High School Diploma -

Wisconsin Lutheran High School
Milwaukee, WI
06-1992

Skills

  • HR policies and procedures
  • New employee orientation
  • HR processes
  • Retention strategies
  • Employee relations
  • Compensation and benefits
  • Diversity and inclusion
  • Onboarding and orientation

Timeline

HR Manager

Kroger Metro Markets
02.2025 - Current

Customer Service Manager

Kroger Metro Market
03.2019 - Current

Bakery Manager

Kroger Pick N Save
10.2010 - Current

High School Diploma -

Wisconsin Lutheran High School

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