Donna Owens
Frazier Park,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Diagnostic Medical Sonographer
Westcoast Ultrasound Institute-Los Angeles, CA
04.2020 - 10.2022
- Performed diagnostic ultrasound procedures on patients, utilizing advanced imaging equipment and techniques
- Obtained and recorded patient medical history, ensuring accurate documentation for diagnosis and treatment planning
- Collaborated with radiologists and other healthcare professionals to interpret images and provide comprehensive reports
- Managed patient scheduling efficiently, minimizing wait times while maintaining quality care standards
- Educated patients about the procedure process, addressing any concerns or questions they may have had.
Receptionist/Veterinary Assistant
Santa Clarita Animal Hospital-Santa Clarita, CA
01.2018 - 10.2021
- Greeted visitors warmly, both in person and on the phone, ensuring a positive experience
- Scheduled appointments and surgeries based on doctor availability, optimizing workflow
- Managed office supplies and equipment, ensuring everything was stocked and organized
- Demonstrated strong communication skills while handling inquiries and managing appointments
- Assisted with animal care during exams and surgeries, providing comfort to pets and support to veterinarians
- Utilized Microsoft Office, Avimark, and Cornerstone software to streamline administrative tasks.
Operational Support Assistant
St. Nicholas Orthodox Church Camp-Frazier Park, CA
01.2016 - 12.2019
- Organized and set up events, delivering exceptional customer service by accommodating guest needs and ensuring a welcoming atmosphere
- Managed food handling, cooking, and preparation services, adhering to safety and hygiene standards while ensuring quality and efficiency during meal service
- Conducted thorough cleanup and maintenance of kitchen and event areas, promoting a safe and tidy environment for staff and guests alike
- Collaborated with team members to coordinate logistics and streamline operations, contributing to the overall success of events.
Veterinary Assistant/Receptionist
The Cat Doctor & Friends-Santa Clarita, CA
08.2016 - 01.2018
- Welcomed visitors in person and over the phone, ensuring a friendly and professional atmosphere
- Efficiently managed appointment scheduling and demonstrated strong multitasking abilities
- Proficient in DV Max software for effective patient and client record management
- Organized and maintained accurate filing systems for easy access to records
- Ensured exam rooms and office supplies were fully stocked daily for smooth operations
- Assisted in vaccinations, anesthesia monitoring, surgical preparations, and medication administration
- Provided compassionate care to clients and patients, building trust and fostering positive relationships.
Customer Service Representative
Tejon Ranch-Lebec, CA
06.2014 - 04.2016
- Delivered exceptional customer service by addressing inquiries and resolving issues to ensure satisfaction
- Managed high volumes of calls and emails, efficiently prioritizing customer requests
- Assisted with product information, order processing, and account management
- Maintained accurate records of customer interactions for follow-up and tracking
- Collaborated with team members to escalate complex issues and provide timely solutions
- Educated customers on product features and promotions to enhance sales
- Processed returns and refunds in line with company policies
- Conducted follow-up calls to ensure customer satisfaction and gather feedback.
County Caregiver
In Home Support Services-Bakersfield, CA
07.2006 - 01.2014
- Implemented individualized care plans developed by the social worker to meet each patient's specific needs
- Conducted compassionate home visits, working closely with social workers to support and improve clients' quality of life
- Provided regular updates to the home health nurse and physical therapist on patients' health conditions and family dynamics to ensure coordinated care.
Education
Diploma -
Frazier Mountain High School
Associate in Science (AS) in Diagnostic Medical Sonography - undefined
West Coast Ultrasound Institute
Los Angeles, CA11.2022
Certificate in Real Estate - undefined
Anerica West School of Real Estate
Bakersfield, CA05.2022
Skills
- Office Management
- HIPAA Compliance
- Multi-line telephone skills
- Emergency and preventive care
- Diagnostic Imaging
- Customer Relationship Management
Additional Information
Trustworthy and reliable, Quick learner, Strong computer skills, Excellent customer service and problem-solving abilities, Proficient in academic writing and critical thinking, Typing speed of 60 WPM, Skilled in Microsoft Office (Word, Outlook), Effective team player
Timeline
Diagnostic Medical Sonographer
Westcoast Ultrasound Institute-Los Angeles, CA
04.2020 - 10.2022
Receptionist/Veterinary Assistant
Santa Clarita Animal Hospital-Santa Clarita, CA
01.2018 - 10.2021
Veterinary Assistant/Receptionist
The Cat Doctor & Friends-Santa Clarita, CA
08.2016 - 01.2018
Operational Support Assistant
St. Nicholas Orthodox Church Camp-Frazier Park, CA
01.2016 - 12.2019
Customer Service Representative
Tejon Ranch-Lebec, CA
06.2014 - 04.2016
County Caregiver
In Home Support Services-Bakersfield, CA
07.2006 - 01.2014
Associate in Science (AS) in Diagnostic Medical Sonography - undefined
West Coast Ultrasound Institute
Certificate in Real Estate - undefined
Anerica West School of Real Estate
Diploma -
Frazier Mountain High School
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