Donna Owens
St Louis,MO
Summary
Proven expertise in commercial and residential cleaning, demonstrated through a successful tenure at JED Limousine Svc. Skilled in vacuuming, dusting, and surface disinfection, with a strong focus on maintaining high standards of cleanliness. Excelled in fostering positive relationships with clients, showcasing exceptional customer service and organizational skills.
Overview
35
35
years of professional experience
Work History
Office Cleaner
JED Limousine Svc
Hazelwood, Missouri
02.2018 - 12.2020
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers and provided excellent customer service.
- Handled customer complaints professionally and efficiently.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained janitorial closets in an organized manner.
- Vacuumed carpets in all areas of the office.
- Serviced, cleaned and restocked restrooms.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Washed walls to remove dirt and smudges.
- Disinfected doorknobs, phones and other frequently-touched items.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Cleaned entrance area glass doors and other surfaces to remove fingerprints and dirt.
Store Front Cashier
Walgreens
Overland, Missouri
06.2015 - 11.2018
- Verified that all coupons, gift certificates, loyalty cards were valid before accepting them as payment for merchandise.
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Totaled purchases on register, accepted payments, and issued receipts or change due to customers.
- Assisted customers in selecting items to purchase, including providing product knowledge.
- Stocked shelves with merchandise when needed.
Developmental Assistant
Bellefontaine Habilitation Center
Bellefontaine Neighbors, MO
05.1986 - 02.2006
- Responded quickly and appropriately to crisis situations involving clients.
- Developed positive relationships with clients and their families through effective communication.
- Conducted assessments of client's abilities and developed appropriate programming goals accordingly.
- Monitored client progress towards goals and objectives outlined in Individual Service Plans.
- Provided direct care and supervision for individuals with developmental disabilities.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Facilitated activities that promote social, emotional, physical, and intellectual growth of clients.
- Provided transportation to medical appointments or outings as needed.
- Educated staff on best practices for working with individuals with special needs.
- Maintained accurate records and documented client data in company databases.
- Fostered a supportive learning environment by providing instruction on daily living skills such as personal hygiene and meal preparation.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Education
Bachelor of Arts - Psychology
University of Missouri
St Louis, MO03-2025
Associate of Arts - General Transfer Studies
Saint Louis Community College
St. Louis, MO12-2022
High School Diploma -
Riverview Sr. High
St Louis, MO06-1980
Skills
- Maintenance and repair
- Vacuuming and dusting
- Break room replenishment
- Office organization
- Commercial and residential cleaning
- Restroom maintenance
- Window cleaning
- Mopping floors
- Waste disposal
- Surface disinfection
- Dusting surfaces
Timeline
Office Cleaner
JED Limousine Svc
02.2018 - 12.2020
Store Front Cashier
Walgreens
06.2015 - 11.2018
Developmental Assistant
Bellefontaine Habilitation Center
05.1986 - 02.2006
Bachelor of Arts - Psychology
University of Missouri
Associate of Arts - General Transfer Studies
Saint Louis Community College
High School Diploma -
Riverview Sr. High