Donna P
Pensacola,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
PSE
Honda
Marysville, OH
10.2018 - 09.2023
- Operated forklifts and other heavy equipment to move large items and containers.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Offered support and advice to newer personnel to improve performance.
- Cleaned equipment regularly for proper functioning of machines used in the facility.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Delivered products to customer locations on time.
- Collaborated with others to discuss new opportunities.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained schedule of class assignments to meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Tax Preparer Specialist
HR Block
Bellefontaine, OH
01.2005 - 03.2021
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Prepared amended returns for prior years when necessary.
- Produced US and state income, gift tax and estate tax returns for individuals.
- Reviewed, analyzed and interpreted tax documents to determine accuracy of financial information.
- Coordinated efforts with other departments within the organization such as Accounts Receivable and Payable and Human Resources.
- Used tax form instructions and tables to complete tax forms.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Advised clients on how best to structure their finances to achieve optimal results under current laws.
- Finalized and processed paperwork with local, state and federal government authorities.
- Analyzed past trends in order to forecast future requirements for filing season preparation.
- Calculated estimated tax payments required by taxpayers.
- Developed strategies to minimize clients' future tax liabilities.
- Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Organized paperwork and electronic files related to client transactions and activities.
- Maintained up-to-date knowledge of changes in the Federal Tax Code through continuing education courses.
- Assisted in resolving client inquiries concerning taxes owed or refunds due.
Operator Technician
Cooper Tire
Findlay, OH
04.2011 - 09.2015
- Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
- Reported failures, malfunctions or wear issues on equipment to supervisor.
- Handled various mechanical and technical machinery during manufacturing process.
- Monitored product flow through feed conveyor.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Monitored machine operations to detect malfunctions or out-of-specification operation conditions.
- Performed equipment inspections and preventive maintenance on production machinery.
- Calibrated machine tools for accuracy and precision.
- Cleaned work area at end of shift ensuring all tools were returned to their proper place.
- Inspected finished products to verify conformity to quality standards.
- Checked control panel and gauges during equipment operation.
- Repaired parts by using technical knowledge, special tools and soldering skills.
- Assessed and corrected jams in equipment.
- Taught new employees machine operation techniques and important business procedures.
- Loaded materials, tools and [Type] equipment on truck at beginning of each shift.
- Complied with environmental regulations when using, dispensing of, or handling hazardous and non-hazardous materials and waste.
- Utilized hand and power tools and heavy machinery during manufacturing processes.
- Utilized hand tools such as wrenches, hammers, screwdrivers when performing repairs.
- Scheduled and oversaw preventive, corrective and predictive maintenance actions.
- Troubleshot mechanical problems with automated machines and systems.
- Inspected finished products for conformance to customer requirements and quality standards.
- Learned and followed safety and emergency procedures.
- Provided technical support for troubleshooting activities related to machine operations.
- Followed safety protocols while operating machinery in order to prevent accidents or injuries on the job site.
- Assisted engineers in developing process improvements for increased efficiency in production processes.
- Operated crane and hoist systems to move heavy objects in the facility.
- Set up, adjusted and operated a variety of machines to produce parts or products meeting quality standards.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
Operator
spectemp
Antwerp, OH
10.1995 - 04.2011
- Assisted in the setup of production lines according to customer specifications.
- Provided training assistance to new operators on proper machine operation techniques.
- Inspected finished products to verify conformity to quality standards.
- Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
- Loaded raw materials into hoppers or other feeding devices prior to processing.
- Checked product quality against specified standards at each stage of production process.
- Measured and weighed items to meet quality standards and prevent waste.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Set up and operated production machinery according to specific standards and protocols of company.
- Used hand trucks and forklifts to unload, load and transport items.
- Monitored product flow through feed conveyor.
- Separated products according to weight, grade and size of material to produce final product.
- Handled various mechanical and technical machinery during manufacturing process.
- Used daily system logs to document production information, discussing issues with management.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Maintained production and quality documentation.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Performed routine maintenance on equipment to ensure optimal performance.
- Assessed and corrected jams in equipment.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Evaluated new products for compatibility with existing systems and processes.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Verified accuracy of material measurements before loading into machines.
- Utilized hand and power tools and heavy machinery during manufacturing processes.
- Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
- Monitored and adjusted machine operations as needed for quality assurance.
- Followed established safety procedures while operating machinery and working around hazardous materials.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Ensured that all materials used were up to standard and free from defects.
- Reported any discrepancies or abnormalities in the production process immediately to supervisor.
- Hand-assembled needed parts with bolts and screws.
- Met deadlines for completion of assigned tasks efficiently and effectively.
- Troubleshot and diagnosed equipment malfunctions to minimize downtime.
- Taught new employees machine operation techniques and important business procedures.
- Troubleshooted mechanical problems with machines, making repairs or adjustments when necessary.
Education
Accounting
James A Rhodes State College
Lima, OH01-2015
Cosmetology Education
Ohio State Beauty Academy
Lima, OH08-1994
Upper Scioto Valley High School
Mc Guffey, OH05-1990
Skills
- Selective Service
- Computer Savvy
- Retail Sales
- Postal Service Product Knowledge
- Production Goal Setting
- Equipment Operation
- Documentation
- Weight Calculations
- Vehicle Maintenance
- Team Collaboration
- Strong Organization Skills
- Proficient in PowerPoint
- Shipping and Receiving Proficiency
- Workplace Safety
- Regulatory Compliance
- Verbal/Written Communication
- Problem-Solving Skills
- Loading and Unloading
Timeline
PSE
Honda
10.2018 - 09.2023
Operator Technician
Cooper Tire
04.2011 - 09.2015
Tax Preparer Specialist
HR Block
01.2005 - 03.2021
Operator
spectemp
10.1995 - 04.2011
Accounting
James A Rhodes State College
Cosmetology Education
Ohio State Beauty Academy
Upper Scioto Valley High School