Donna Pacheco-Bilan
Henderson,NV
Summary
Dynamic professional with a strong background in customer service and food safety, honed at Coral Academy of Science Las Vegas. Proven ability to maintain sanitation standards and ensure compliance with health codes. Recognized for reliability and a strong work ethic, consistently delivering exceptional service while monitoring food safety and hygiene.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Lunch Porter
Coral Academy Of Science Las Vegas
Henderson, NV
08.2016 - Current
- Utilized safe and efficient methods for operating equipment.
- Observed food safety and sanitation protocols to reduce germ spread.
- Maintained cleanliness and hygiene standards in food preparation and serving areas.
- Adhered to health codes by maintaining proper sanitation practices at all times.
- Adhered to safe and proper storage guidelines for incoming supplies.
- Recorded temperatures of food and refrigeration units to comply with health code regulations.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Engaged with students and staff in a friendly manner to create a welcoming cafeteria environment.
- Monitored food temperatures to ensure safety and compliance with health regulations.
- Stocked service areas with supplies such as condiments, utensils, and napkins.
- Monitored temperature of refrigerators and freezers to ensure safe storage of foods.
- Took and recorded temperatures of food, refrigerators and freezers.
- Monitored temperatures of prepared food and cold-storage areas. 0
Banker
Washington Mutual Bank
Henderson, NV
03.1999 - 05.2001
- Coordinated with other departments regarding customer requests or disputes resolution.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Prepared official checks for customer and internal bank needs.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Implemented strategies to meet sales targets for banking products, including loans, credit cards, and savings accounts.
- Researched discrepancies between bank records and customer accounts.
- Resolved problems or discrepancies concerning customers' accounts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Verified customer identity using government-issued identification documents.
- Modified, opened and closed customer accounts.
Bank Employee
American Savings Bank
Pukalani, HI
02.1990 - 05.1997
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Performed daily cash balancing activities including counting currency, coin, checks.
- Implemented strategies to meet sales targets for banking products, including loans, credit cards, and savings accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Verified customer identity by reviewing valid government-issued identification documents.
- Advised customers on bank products, services and financial planning options.
- Resolved customer disputes professionally while ensuring a positive experience for all parties involved.
- Reconciled cash and checks against computer records at end of shift.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Greeted customers, answered inquiries and directed them to appropriate staff.
- Processed deposits, withdrawals, transfers and loan payments accurately and efficiently.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Resolved problems or discrepancies concerning customers' accounts.
Education
High School Diploma -
Maui High School
Kahului, HI06-1988
Some College (No Degree) - Elementary School Teaching
University of Hawaii Maui College
Kahului, HISkills
- Food safety
- Sanitation practices
- Equipment operation
- Temperature monitoring
- Supply restocking
- Customer service
- Kitchen cleanliness
- Health code compliance
- Time management
- Strong work ethic
- Sanitation standards compliance
- Reliability and punctuality
Certification
Certified Food Protection Manager Certificate from AAA Food Handler at AAAFoodHandler.com
Timeline
Lunch Porter
Coral Academy Of Science Las Vegas
08.2016 - Current
Banker
Washington Mutual Bank
03.1999 - 05.2001
Bank Employee
American Savings Bank
02.1990 - 05.1997
High School Diploma -
Maui High School
Some College (No Degree) - Elementary School Teaching
University of Hawaii Maui College
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