Donna Paige
Beverly,MA
Summary
Dynamic Administrative Assistant with a proven track record at Beverly Hospital, excelling in customer service and data entry. Enhanced office efficiency through improved document organization and effective communication. Recognized for fostering a positive work environment and supporting executive staff, driving productivity and team collaboration.
Overview
42
42
years of professional experience
Work History
Administrative Assistant
Beverly Hospital, Lahey Health Systems
Beverly, MA
09.2001 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Administrative Assistant
Boston Regional Hospital
Stoneham, MA
07.1979 - 07.1999
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
No Degree - Business
Northeastern University
Burlington, Ma.Business
Danvers High School
Danvers, Ma.06-1970
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
Beverly Hospital, Lahey Health Systems
09.2001 - 09.2021
Administrative Assistant
Boston Regional Hospital
07.1979 - 07.1999
No Degree - Business
Northeastern University
Business
Danvers High School
Administrative Associate of the year 2 years running
I was assigned to author the training manual for Administrative Associates.
Was also appointed to instruct the hospital, including all positions in our new computer system.
i taught Guest Relations classes
Also taught Smoking Cessation classes