Donna Paige
Beverly,MA
Summary
Dynamic Administrative Assistant with a proven track record at Beverly Hospital, excelling in customer service and data entry. Enhanced office efficiency through improved document organization and effective communication. Recognized for fostering a positive work environment and supporting executive staff, driving productivity and team collaboration.
Overview
42
42
years of professional experience
Work History
Administrative Assistant
Beverly Hospital, Lahey Health Systems
09.2001 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Administrative Assistant
Boston Regional Hospital
07.1979 - 07.1999
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
No Degree - Business
Northeastern University
Burlington, Ma.Business
Danvers High School
Danvers, Ma.06-1970
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
Beverly Hospital, Lahey Health Systems
09.2001 - 09.2021
Administrative Assistant
Boston Regional Hospital
07.1979 - 07.1999
No Degree - Business
Northeastern University
Business
Danvers High School
Administrative Associate of the year 2 years running
I was assigned to author the training manual for Administrative Associates.
Was also appointed to instruct the hospital, including all positions in our new computer system.
i taught Guest Relations classes
Also taught Smoking Cessation classes
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