Donna Marie Patrick

Experienced banking professional with extensive knowledge and expertise in contributing to the growth and expansion of a successful organization. Proven track record in the industry, well-equipped to navigate the complexities of the financial sector and drive results. Seeking opportunity to utilize skills in strategic planning, risk management, and client relationship building to make a significant impact on the success of a dynamic organization.

• Microsoft Excel
• Word
• Powerpoint
• Outlook
• Sharepoint
• OneDrive
• Teams
• PeopleSoft
• FIS
• Fiserv
• FDR
• ATLAS
• CSR
• WebAdmin
• Deluxe Checks
• FileZila
• Epitome
• NetImage
• Policy Tech
• Lexus Nexus

• Sallie Mae Bank, 01/01/2010, 01/01/2024, Manager Retail Deposits, Manager First Line of Defense for the Retail Deposit business, responsible 15 to 18 test per month with a total of 45 test throughout the year., Detect areas of risk for all Retail Deposits and proactively identify potential threats and implement resolutions., Work closely with Second Line of Defense and Audit to ensure alignment with regulatory standards and internal policies., User Acceptance Testing for system releases for 2 venders, FDIC 360.9, Disaster Recovery and mobile., Maintain updates for 45 testing policy tech documents., Managed Suspicious Activity Reporting team. Ensured fraudulent accounts were completely investigated, written with accuracy and reported to AML/BSA within the regulatory requirements., Manage team members with daily task. Coach team members by supplying available resources to assist with career development., Senior Compliance Analyst, Testing and monitoring of daily, monthly, annual and semi-annual retails processes., MARC annual testing and reporting of our testing processes and procedures., Review and write policies and procedures., UAT Tester for a product conversion to Sallie Mae Bank and for migration project from FIS to Fiserv., Discover issues that pertain to NACHA and Regulatory issues and lead remediation projects as needed., Prepare and correspond with management teams project objectives, resolutions and processes., Assist and provide training to other departments when new systems are implemented., Collaborated training during implementation of our new Call Center in Salt Lake City, Utah office., Retail Fraud Detection Specialist, Investigate multiple strategies for fraudulent activity., Processing multiple strategies Remote Deposits, ACH Transactions, Large Checks, External Funding sources., Investigate individual claims, rings of fraud, account takeovers a money laundering., File Suspicious Activity Reports with AML and BSA., Research and resolve Regulation E Claims., Daily and monthly review and preparation of the Fraud Retail status reports., Prepare and review and update department policies and procedures., Digital Communication., Private Credit Technical Analyst, Assess and complete pending applications by reviewing and ensuring all the proper information and documentation have been completed., Reviewed and identified any situations that may be potential problems or areas where improvements can be addressed., Private Credit Loan Optimization Specialist, Through telephone communication, walked customers through finalizing their student loan application., Overcame applicants’ objections for not completing their applications.
• ING Direct, 01/01/2008, 01/01/2010, Reconciliation Associate, Daily reconciliation and reporting
• TransUnion Settlement Solutions, Inc., 01/01/2003, 01/01/2008, Collection Representative II, Reconcile and managed monthly aging reports for billing of clients
• Fleet Credit Card Services, 01/01/1998, 01/01/2002, Settlement Team Leader, Supported a team that was responsible for the reconciliation of all general ledger accounts., Reviewed and updated procedures to validate the processes are complying., Lead the acquisition project of settlement processes due to bank merger