Summary
Overview
Work History
Education
Skills
Computerandsoftwareexperience
Mostrecentexperience
Awards
References
Timeline
Generic

Donna Marie Patrick

Newark,DE

Summary

Experienced banking professional with extensive knowledge and expertise in contributing to the growth and expansion of a successful organization. Proven track record in the industry, well-equipped to navigate the complexities of the financial sector and drive results. Seeking opportunity to utilize skills in strategic planning, risk management, and client relationship building to make a significant impact on the success of a dynamic organization.

Overview

17
17
years of professional experience

Work History

Manager Retail Deposits

Sallie Mae Bank
06.2021 - 07.2024
  • Manager First Line of Defense for the Retail Deposit business, responsible 45 test annually.
  • Accomplished multiple tasks within established timeframes.
  • Detect areas of risk for all Retail Deposits and proactively identify potential threats and implement resolutions
  • Work closely with Second Line of Defense and Audit to ensure alignment with regulatory standards and internal policies
  • User Acceptance Testing for system releases for 2 venders, FDIC 360.9, Disaster Recovery and mobile
  • Developed and maintained relationships with customers and suppliers through account development.
  • Ensured fraudulent accounts were completely investigated, SAR was written with accuracy and reported to AML/BSA within the regulatory requirements.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations in the event of a disaster.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Senior Compliance Analyst

Sallie Mae Bank
07.2016 - 06.2021
  • Performed 45 test annually of Retail Deposit processes and strategies.
  • Discover issues that pertain to NACHA and Regulatory issues and lead remediation projects as needed.
  • Collaborated training during implementation of new Call Center in Salt Lake City, Utah office.
  • Enhanced regulatory compliance by maintaining and updating policies and procedures.
  • Maintained an up-to-date knowledge base of key legislation and evolving best practices relevant to the field of compliance management.
  • Monitored industry trends and legislative changes to proactively update company policies accordingly.
  • Analyzed data from various sources to identify patterns indicative of potential compliance risks or areas needing improvement.
  • Served as a subject matter expert on regulatory requirements during system implementations and process improvements 10 to 15 projects per year, ensuring seamless integration into existing workflows.

Private Credit Technical Analyst

Sallie Mae Bank
06.2013 - 06.2016
  • Assess and complete approximately 15 pending applications by reviewing and ensuring all the proper information and documentation have been completed
  • Reviewed and identified any situations that may be potential problems or areas where improvements can be addressed.
  • Contact customers via calls to obtain additional information when needed.

Retail Fraud Detection Specialist

Sallie Mae Bank
05.2013 - 06.2016
  • Investigate 3 strategies for fraudulent activities per day, remote deposits, large check processing, external funding sources.
  • Provided center customer service pertaining to fraud and product inquires via calls, chat and secure messaging.
  • Investigate individual claims, rings of fraud, account takeovers a money laundering, File Suspicious Activity Reports with AML and BSA
  • Research and resolve Regulation E Claims
  • Daily and monthly review and preparation of the Fraud Retail status reports.
  • Prepare and review and update department policies and procedures

Private Credit Loan Optimization Specialist

Sallie Mae Bank
07.2010 - 06.2013
  • Processed approximately 20 calls per day to overcome applicant objections and requirements for application completion.

Reconciliation Associate

ING Direct
01.2008 - 01.2010
  • Daily reconciliation and reporting of 10 general ledger accounts.
  • Research and discrepancies in reconciliation.

Education

High School Diploma -

Kingsway Regional High School
Woolwich Township, NJ
06.1982

Skills

  • Compliance Monitoring
  • Research proficiency
  • Investigations expertise
  • Reliability
  • Risk Mitigation

Computerandsoftwareexperience

  • Microsoft Excel
  • Word
  • Powerpoint
  • Outlook
  • Sharepoint
  • OneDrive
  • Teams
  • PeopleSoft
  • FIS
  • Fiserv
  • FDR
  • ATLAS
  • CSR
  • WebAdmin
  • Deluxe Checks
  • FileZila
  • Epitome
  • NetImage
  • Policy Tech
  • Lexus Nexus

Mostrecentexperience

  • Sallie Mae Bank, 01/01/2010, 01/01/2024, Manager Retail Deposits, Manager First Line of Defense for the Retail Deposit business, responsible 15 to 18 test per month with a total of 45 test throughout the year., Detect areas of risk for all Retail Deposits and proactively identify potential threats and implement resolutions., Work closely with Second Line of Defense and Audit to ensure alignment with regulatory standards and internal policies., User Acceptance Testing for system releases for 2 venders, FDIC 360.9, Disaster Recovery and mobile., Maintain updates for 45 testing policy tech documents., Managed Suspicious Activity Reporting team. Ensured fraudulent accounts were completely investigated, written with accuracy and reported to AML/BSA within the regulatory requirements., Manage team members with daily task. Coach team members by supplying available resources to assist with career development., Senior Compliance Analyst, Testing and monitoring of daily, monthly, annual and semi-annual retails processes., MARC annual testing and reporting of our testing processes and procedures., Review and write policies and procedures., UAT Tester for a product conversion to Sallie Mae Bank and for migration project from FIS to Fiserv., Discover issues that pertain to NACHA and Regulatory issues and lead remediation projects as needed., Prepare and correspond with management teams project objectives, resolutions and processes., Assist and provide training to other departments when new systems are implemented., Collaborated training during implementation of our new Call Center in Salt Lake City, Utah office., Retail Fraud Detection Specialist, Investigate multiple strategies for fraudulent activity., Processing multiple strategies Remote Deposits, ACH Transactions, Large Checks, External Funding sources., Investigate individual claims, rings of fraud, account takeovers a money laundering., File Suspicious Activity Reports with AML and BSA., Research and resolve Regulation E Claims., Daily and monthly review and preparation of the Fraud Retail status reports., Prepare and review and update department policies and procedures., Digital Communication., Private Credit Technical Analyst, Assess and complete pending applications by reviewing and ensuring all the proper information and documentation have been completed., Reviewed and identified any situations that may be potential problems or areas where improvements can be addressed., Private Credit Loan Optimization Specialist, Through telephone communication, walked customers through finalizing their student loan application., Overcame applicants’ objections for not completing their applications.
  • ING Direct, 01/01/2008, 01/01/2010, Reconciliation Associate, Daily reconciliation and reporting
  • TransUnion Settlement Solutions, Inc., 01/01/2003, 01/01/2008, Collection Representative II, Reconcile and managed monthly aging reports for billing of clients
  • Fleet Credit Card Services, 01/01/1998, 01/01/2002, Settlement Team Leader, Supported a team that was responsible for the reconciliation of all general ledger accounts., Reviewed and updated procedures to validate the processes are complying., Lead the acquisition project of settlement processes due to bank merger

Awards

Sallie Mae Award of Excellence 2017 and 2018

References

Furnished Upon Request

Timeline

Manager Retail Deposits

Sallie Mae Bank
06.2021 - 07.2024

Senior Compliance Analyst

Sallie Mae Bank
07.2016 - 06.2021

Private Credit Technical Analyst

Sallie Mae Bank
06.2013 - 06.2016

Retail Fraud Detection Specialist

Sallie Mae Bank
05.2013 - 06.2016

Private Credit Loan Optimization Specialist

Sallie Mae Bank
07.2010 - 06.2013

Reconciliation Associate

ING Direct
01.2008 - 01.2010

High School Diploma -

Kingsway Regional High School
Donna Marie Patrick