Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Patton

Kalkaska,MI

Summary

Dynamic professional with a strong work ethic and integrity, experienced in customer service at several jobs over the years . Proven ability to enhance customer satisfaction and loyalty through effective communication and problem resolution. Skilled in cash handling and transaction accuracy, contributing to a streamlined checkout process and improved store efficiency.

Overview

37
37
years of professional experience

Work History

Cashier

Sacos Mobile
02.2020 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Increased sales of promotional items by informing customers about current offers.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Reduced processing errors by meticulously following transaction procedures.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Enhanced shopping experience, provided product information and location assistance.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Table Games Pit Boss

Turtle Creek Casino And Hotel
01.1998 - 04.2014
  • Analyzed player trends using data-driven insights, adjusting table limits accordingly to maximize profitability without discouraging participation from casual gamblers.
  • Monitored gaming floor activity to ensure dealers were providing prompt, courteous and accurate service to players.
  • Ensured accurate record-keeping by meticulously tracking player activity, buy-ins, wins, losses, fills/credits during shifts.
  • Maintained open communication channels with all team members promoting healthy work culture and boosting employee morale.
  • Evaluated dealer performance regularly, providing constructive feedback to improve accuracy and efficiency in game operations.
  • Collaborated with surveillance teams in identifying potential security threats and implementing proactive countermeasures.
  • Enhanced casino revenue by closely monitoring gaming activities and ensuring proper game procedures were followed.
  • Managed personnel scheduling efficiently, ensuring adequate staffing during peak times and minimizing labor costs.
  • Maintained a secure gaming environment for patrons and staff by enforcing strict adherence to rules and regulations.
  • Addressed customer concerns and resolved disputes promptly, fostering a positive gaming atmosphere.
  • Assisted in the development of training programs for new dealers, improving overall knowledge and skill levels.
  • Mitigated potential risk factors by identifying suspicious behavior early on, preventing significant financial losses for the casino.
  • Oversaw table game operations seamlessly, ensuring smooth transitions between shifts and optimal gaming experiences for patrons.
  • Collaborated with security personnel to enforce safety measures and maintain a secure environment for all guests and employees.
  • Coordinated with other departments to provide exceptional customer service, resulting in increased player satisfaction.
  • Conducted thorough investigations into suspected cheating or irregularities, maintaining the integrity of games and protecting casino assets.
  • Contributed valuable input during management meetings, offering innovative ideas that improved overall casino operations and profitability.
  • Trained, supervised and evaluated workers.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Observed players for signs of cheating, notifying security staff of discovered evidence.
  • Performed paperwork required for monetary transactions.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Answered patron queries about machine functions, table parameters and other gambling floor items.
  • Enforced safety rules and removed safety hazards while monitoring gaming floors.
  • Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
  • Supervised distribution of complimentary meals, rooms and other discounted bonuses.
  • Established and maintained banks and table bet limits for each supervised game.
  • Monitored patrons for signs of compulsive gambling.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
  • Contacted security department to discuss potential or confirmed illegal activities and cheating.
  • Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
  • Orchestrated staffing to support adequate disposition of dealers at monitored tables.
  • Minimized losses by setting and enforcing bank levels and table limits by game type.

Machine Operator

John Christian Book Binders
03.1986 - 10.1996
  • Analyzed player trends using data-driven insights, adjusting table limits accordingly to maximize profitability without discouraging participation from casual gamblers.
  • Monitored gaming floor activity to ensure dealers were providing prompt, courteous and accurate service to players.
  • Ensured accurate record-keeping by meticulously tracking player activity, buy-ins, wins, losses, fills/credits during shifts.
  • Maintained open communication channels with all team members promoting healthy work culture and boosting employee morale.
  • Evaluated dealer performance regularly, providing constructive feedback to improve accuracy and efficiency in game operations.
  • Collaborated with surveillance teams in identifying potential security threats and implementing proactive countermeasures.
  • Enhanced casino revenue by closely monitoring gaming activities and ensuring proper game procedures were followed.
  • Managed personnel scheduling efficiently, ensuring adequate staffing during peak times and minimizing labor costs.
  • Maintained a secure gaming environment for patrons and staff by enforcing strict adherence to rules and regulations.
  • Addressed customer concerns and resolved disputes promptly, fostering a positive gaming atmosphere.
  • Assisted in the development of training programs for new dealers, improving overall knowledge and skill levels.
  • Mitigated potential risk factors by identifying suspicious behavior early on, preventing significant financial losses for the casino.
  • Oversaw table game operations seamlessly, ensuring smooth transitions between shifts and optimal gaming experiences for patrons.
  • Collaborated with security personnel to enforce safety measures and maintain a secure environment for all guests and employees.
  • Coordinated with other departments to provide exceptional customer service, resulting in increased player satisfaction.
  • Conducted thorough investigations into suspected cheating or irregularities, maintaining the integrity of games and protecting casino assets.
  • Contributed valuable input during management meetings, offering innovative ideas that improved overall casino operations and profitability.
  • Trained, supervised and evaluated workers.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Observed players for signs of cheating, notifying security staff of discovered evidence.
  • Performed paperwork required for monetary transactions.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Answered patron queries about machine functions, table parameters and other gambling floor items.
  • Enforced safety rules and removed safety hazards while monitoring gaming floors.
  • Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
  • Supervised distribution of complimentary meals, rooms and other discounted bonuses.
  • Established and maintained banks and table bet limits for each supervised game.
  • Monitored patrons for signs of compulsive gambling.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
  • Contacted security department to discuss potential or confirmed illegal activities and cheating.
  • Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
  • Orchestrated staffing to support adequate disposition of dealers at monitored tables.
  • Minimized losses by setting and enforcing bank levels and table limits by game type.

Manager

Sacos Mini Mart
02.1998 - 03.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development

Education

General Studies

Hazel Park Adult Ed
Hazel Park, MI
05.1980

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Cashier

Sacos Mobile
02.2020 - 05.2023

Manager

Sacos Mini Mart
02.1998 - 03.2014

Table Games Pit Boss

Turtle Creek Casino And Hotel
01.1998 - 04.2014

Machine Operator

John Christian Book Binders
03.1986 - 10.1996

General Studies

Hazel Park Adult Ed

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