DONNA PEASE
Davenport,,FL
Summary
Dynamic and results-driven professional with extensive experience, excelling in operations management and team leadership. Proven track record in cost control and menu development, enhancing culinary quality and efficiency. Adept at mentoring staff, ensuring compliance with food safety standards and optimizing guest satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CUSTOMER VACATION CONSULTANT
DISNEY CRUISE LIINES
01.2022 - Current
- Provided exceptional customer service to travel agents and direct consumers, assisting with reservations, inquires, quotes and modifications.
- Acted as an information expert regarding policies, accommodations and billing inquiries
- Provided expert destination knowledge, assisting clients in selecting optimal travel experiences.
- Managed client inquiries and concerns efficiently, improving service responsiveness and resolution times, often times collaborating with other sections of Disney Cruise Lines to ensure guest satisfaction
General Manager
Sodexo USA
06.2016 - 08.2018
- Managed the on-boarding in Serv Safe Training and project management for all acquired employees of the School District.
- Oversaw budget management, ensuring adherence to financial targets, labor optimization for food production.
- Mentored staff, fostering a culture of continuous improvement and professional development in catering, production, safety protocols and marketing strategies.
General Manager
Sodexo USA
10.2014 - 06.2016
- Led strategic initiatives for new unit openings across various sectors throughout the United States
- Managed diverse teams in schools, universities, corporate services, hospitals, leisure services and senior living facilities.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager, Interim
Sodexo USA
03.2014 - 10.2014
- Led team training initiatives to bring all employees up to date with training and certifications
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
District Executive Chef/Operations Manager
Sodexo USA
09.2009 - 03.2014
- Directed all culinary operations, ensuring compliance with health and safety regulations in over 38 sites
- Provided expertise in production, recipe compliance, catering and proper ordering systems.
- Implemented cost control measures, reducing food waste and optimizing inventory management processes.
District Executive Chef
Sodexo USA
10.2004 - 09.2009
- Led culinary operations, ensuring high-quality food preparation and presentation standard generating an annual revenue of $34 million per year
- Managed kitchen staff, providing training and mentorship to enhance performance and productivity.
- Streamlined inventory management processes to reduce waste and optimize cost efficiency.
- Conducted training for over 250 employees so our goals for government and food safety audits were met and exceeded
Education
MBA - Hospitality Management
Strayer University
Charleston, SC05-2012
BBA - Business
Strayer University
Charleston, SC06-2010
Associate of Applied Science - Culinary
Johnson & Wales University
Providence, RI06-1996
Skills
- Food safety compliance
- Strategic menu planning
- Customer service proficiency
- Certified in ServSafe
- Process optimization expertise
- Culinary event planning
- Workforce education
- Inventory control
- Food presentation skills
- Detail-oriented approach
- Sustainable waste management
- Recipe management
- Advanced culinary techniques
- Effective team engagement
Certification
Serv Safe Instructor and Proctor since 2010
Timeline
CUSTOMER VACATION CONSULTANT
DISNEY CRUISE LIINES
01.2022 - Current
General Manager
Sodexo USA
06.2016 - 08.2018
General Manager
Sodexo USA
10.2014 - 06.2016
General Manager, Interim
Sodexo USA
03.2014 - 10.2014
District Executive Chef/Operations Manager
Sodexo USA
09.2009 - 03.2014
District Executive Chef
Sodexo USA
10.2004 - 09.2009
MBA - Hospitality Management
Strayer University
BBA - Business
Strayer University
Associate of Applied Science - Culinary
Johnson & Wales University