Donna Pelletier

• Assessed patient needs and developed individualized care strategies to address complex health issues in the outpatient setting.
• Monitored patient progress and adjusted care plans based on clinical assessments and feedback.
• Educated patients and families on disease management, ensuring understanding of treatment protocols.
• Utilized electronic health records to document patient interactions and track care plan effectiveness.
• Collaborated with healthcare providers to streamline communication and improve service delivery.
• Led initiatives to enhance quality of care, implementing evidence-based practices across departments.
• Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
• Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
• Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
• Advocated for patients with insurance companies, securing coverage for necessary treatments and medications.
• Enhanced team efficiency, providing training and guidance to junior case managers and nursing staff.
• Boosted patient adherence to treatment plans through regular check-ins and motivational interviewing techniques.
• Assisted patients with identifying SMART goals and conducted frequent follow up to support goal achievement.

Staff nurse on med-surg/telemetry unit caring for a wide variety of patients, but primarily those with chronic illness/cardiovascular disease. Routinely develop, individualize and evaluate patient care plans based on patient assessments and nursing diagnoses. Consistently deliver safe, patient-focused care that addresses the physical and emotional needs of patients and their families. Provide pertinent patient education regarding medication management, disease management, risk factors and lifestyle modification. Act as part of a multidisciplinary team to coordinate appropriate and efficient patient care from admission to discharge while seeking to optimize patient outcomes.