Donna Peloquin Johnson

Lead and support the development and growth of a high-performing customer service team.

Create and implement career growth paths to retain team members and provide advancement opportunities.

Collaborate across departments to align service standards with company goals.

Provide opportunities for process improvements throughout the organization.

Managed daily operations of the customer service department, ensuring timely and effective support.

Collaborated with internal departments including production, manufacturing and logistics to streamline order processing and ensure delivery accuracy.

Reviewed satellite facilities procedures and processes to ensure adherence to company standards and provided suggestions for improvement opportunities.

Develop and maintain strong relationships with key accounts acting as primary point or contact for escalated concerns.

Championed continuous improvement within the company to assure best practices are implemented.

Trained and mentored new inside sales representatives

Entered and maintained all new tooling orders and first time run production orders, ensuring proper documentation was completed and verified for production to begin.

Provided customers with knowledgeable, friendly support at every stage of their order process.

Audited internal departments for proper documentation and compliance with ISO procedures and work instructions, helping maintain quality standards and certification readiness.