Donna Perez

• Utilized Microsoft Excel,and Accounting Software (Integra, Sage, Sharepoint and others) to manage invoices and payments.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Optimized revenue recovery efforts by utilizing negotiation skills in resolving complex issues related to past due invoices or disputed charges.
• Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
• Maintained accurate financial records with meticulous attention to detail in data entry and account management.
• Minimized bad debt write-offs, closely monitoring account statuses and initiating preemptive collection efforts.
• Strengthened relationships with key clients by providing personalized account management services.
• Ensured timely collection of payments by following up on outstanding invoices and negotiating with delinquent accounts.
• Improved client satisfaction with clear, timely communication regarding billing issues and inquiries.
• Collaborated with sales team to align billing practices with customer contracts, ensuring compliance and satisfaction.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.

• Process all new and used vehicles for registration in the state in which they will be titled
• Prepares tax and title documents
• Submits all legal transfer work to the Department of Motor Vehicles
• Verify that funds have been collected and the correct lienholder paid off before processing title applications
• Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
• Communicated with customers to resolve common title issues.
• Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
• Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
• Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
• Utilize ATC to process out-of-state title work
• Provide customer service to customers regarding title and tax inquiries.

• Processed, verified and reconciled all incoming weekly/monthly vendor invoices.
• Reconcile all internal customer (Nissan) invoices and process wire transfer payments as needed.
• Verify and record all charges to be billed back to customer (Nissan)
• Place all weekly purchase orders while observing inventory requirements and departmental budgets
• Prepare all reports regarding weekly and monthly budgets, KPI reports, accruals, etc.
• Prepare and approve vendor checks, maintaining detailed records of all transactions in
• Report weekly & monthly accruals to corporate accounting and management.
• Check accuracy of inventory against purchase orders monthly
• Communicate extensively with upper management and vendors on payments, invoice errors, and any account questions
• Collaborated with vendors on invoice errors, maintaining excellent customer service reputation for company
• Assist and complete weekly and monthly close activities.
• Process and approve all staffing agency invoices/payment requests including timecard accuracy for all temporary employees.
• Provide customer service for vendors
• Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
• Reduced invoice processing time with accurate data entry and timely vendor communication.
• Reached out to vendors and customers to verify information and follow up on client issues.
• Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
• Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
• Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
• Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
• Maintained compliance with internal controls and external regulations related to accounts payable processes.
• Collaborated with procurement team to resolve discrepancies between purchase orders and invoices received.
• Assisted in the preparation of monthly financial statements by providing accurate accounts payable information.
• Enhanced financial accuracy through diligent reconciliation of vendor statements and company records.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Gathered, evaluated and summarized account data in detailed financial reports.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Entered figures using 10-key calculator to compute data quickly.
• Input financial data and produced reports.
• Optimized cost control measures, identifying areas for expense reduction without compromising quality or service levels.
• Streamlined month-end closing procedures, improving timeliness and reliability of financial data presented to stakeholders.
• Maintained an organized filing system for all financial documents, ensuring easy access during audits or other reviews as needed.
• Updated daily transaction records to assist with payroll and billing administration.
• Reconciled and approved bi-weekly payroll for temporary employees and maintained all associated files.

Below are the following assignments I temporarily filled while employed by Tempstaff:

• Process/post all daily payments including checks, direct deposits, virtual payments and Cash.
• Prepare and deliver daily bank deposits.
• A/R reconciliation and rebate & marketing program maintenance.
• Collections calls for past due customers with 60, 90, 120 plus past due balances.
• Provide customer service for all incoming calls regarding receivables/payables
• Office maintenance including all mailings, filing, company/employee records.
• Assist in weekly accounts payable invoice reconciliation and check processing
• Prepare and review all outgoing customer statements

• Assist in preparing annual tax returns including processing original documents and final returns. Preparation experience includes: Individual, K1, Partnership, estate & trust returns.
• Maintained positive relationships with clients, handled daily phone calls and emails.
• Prepare & maintain accounting & financial documents for in house HOA accounts. Includes: Monthly Statements & billing. Daily deposits and/accounts receivable.
• Posting payments to customer ledger utilizing quick books & PM Software.
• Maintain functionality of office equipment, mail distribution, inventory of office supplies including ordering and accounts payable.

• Approve invoices for payment including populating data in A/P system.
• Contact customers & internal departments regarding invoice discrepancies.
• Maintain customer portfolio for A/P processing for over175 vendors.
• Process all outgoing checks on a weekly basis.
• Maintain departmental filing and record keeping.

• Answer incoming calls from members, contactors & public individuals scheduling utility line locating prior to digging by providing exact underground line location coordinates.
• Receive and escalate incoming calls regarding utility damage and navigate to the correct party.
• Provide professional customer service for all incoming callers.

• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Increased customer satisfaction by developing effective client feedback system that led to service improvements.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Organized logistics and materials for each job.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.