Donna Perry
Lewisville
Summary
Result-driven Work From Home Agent with relevant experience in customer service, sales and technical support. Possess strong communication skills, problem-solving ability, and familiarity with CRM software and modern telecommunication technology. Proven record of improving customer satisfaction ratings and resolving issues in a timely manner. Known for maintaining composure under pressure while providing friendly, professional service. Also Versatile professional well-versed in monitoring and inspecting power plant equipment and indicators to detect and repair operating problems.
Overview
10
10
years of professional experience
Work History
Machine Operator
Siemens Manufacturing
Grand Prairie
01.2023 - Current
- Monitored equipment performance and identified maintenance needs promptly.
- Documented production data accurately for reporting purposes.
- Troubleshoot malfunctions in equipment or processes.
- Trained personnel on safe handling procedures for hazardous materials used during production processes.
- Set up and operate machine tools to produce precision parts and instruments.
- Conducted regular safety audits to identify potential hazards or risks within working environment.
Travel Agent
World Travel Holdings
Wakefield
02.2021 - 02.2023
- Managed client travel arrangements for domestic and international trips.
- Resolved customer inquiries and provided travel advice through phone and email.
- Coordinated with vendors to secure accommodations, transportation, and activities.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Processed payments from clients via credit cards.
- Negotiated competitive rates with travel suppliers to ensure the best deals for clients.
Machine Operator
Bama Companies
Owasso
01.2019 - 01.2023
- Monitored equipment performance and identified maintenance needs promptly.
- Followed safety protocols to maintain a secure working environment.
- Operated machinery to produce quality products efficiently.
- Conducted routine inspections of machinery for safety compliance.
- Collaborated with team members to optimize production workflows.
- Adjust machine settings to complete tasks accurately.
Technical Support Representative
Alorica
Tulsa
01.2015 - 01.2019
- Provided technical assistance via phone and chat to resolve customer issues.
- Resolved escalated customer service issues in a timely manner.
- Provided technical assistance to customers through phone, email and chat support.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Supported customers with online billing, access, and account issues.
- Conducted remote diagnostics to identify and solve technical problems.
Education
GED -
Grenada High School
Grenada, MS05-2007
Skills
- Equipment maintenance
- Quality control
- Machine setup
- Production monitoring
- Safety compliance
- Troubleshooting techniques
- Good communication
- Computer skills
- Detail orientation
- Customer service
- Travel coordination
- Data entry
- Payment processing
- Remote assistance
Timeline
Machine Operator
Siemens Manufacturing
01.2023 - Current
Travel Agent
World Travel Holdings
02.2021 - 02.2023
Machine Operator
Bama Companies
01.2019 - 01.2023
Technical Support Representative
Alorica
01.2015 - 01.2019
GED -
Grenada High School
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