Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Peterson

Logan,OH

Summary

Dynamic Registered Nurse Supervisor with a proven track record at Hocking Valley Community Hospital, excelling in patient advocacy and clinical management. Skilled in crisis management and conflict resolution, I effectively mentored nursing staff while optimizing care delivery and enhancing patient satisfaction through strong communication and collaboration. I also have excellent computer skills and an accounting background.



Overview

49
49
years of professional experience

Work History

Registered Nurse Supervisor

Hocking Valley Community Hospital
02.2018 - 07.2025
  • Developed strong rapport with patients and families, providing emotional support during challenging situations.
  • Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
  • Served as a liaison between administration, medical staff, and nursing team for seamless communication and coordination of care efforts.
  • Managed staffing schedules, ensuring adequate coverage for all shifts while minimizing overtime costs.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Mentored junior nurses in clinical decision-making skills, fostering their professional growth and development.
  • Advocated for patient needs within the healthcare organization, working closely with multidisciplinary teams to optimize resource allocation and service delivery.

Charge Registered Nurse

Fairfield Medical Center
06.1989 - 10.2017
  • Led shift handover meetings effectively communicating critical information about each patient''s status ensuring continuity of care.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Contributed to a positive work environment by actively participating in unit meetings, sharing ideas to improve efficiency or address ongoing challenges faced by colleagues.
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.

Banking Customer Service Representative

BancOhio
06.1976 - 02.1997
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
  • Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.

Education

Nursing

Ohio University
Athens, OH
06-2021

Associate of Science - Nursing

Hocking College
Nelsonville, OH
06-1989

Skills

  • Customer service
  • Physical and psychological evaluations
  • Nursing staff management
  • Planning and scheduling
  • ion
  • Coaching and mentoring
  • Conflict resolution
  • Quality improvement
  • Medication management
  • Policy updates
  • Crisis management
  • Computer skills ( microsoft office, EPIC )
  • Electronic medical record charting

Timeline

Registered Nurse Supervisor

Hocking Valley Community Hospital
02.2018 - 07.2025

Charge Registered Nurse

Fairfield Medical Center
06.1989 - 10.2017

Banking Customer Service Representative

BancOhio
06.1976 - 02.1997

Nursing

Ohio University

Associate of Science - Nursing

Hocking College

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