Donna Phillips

• Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
• Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
• Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory.
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
• Worked and communicated with clients and customers, adapting to expectations and providing quality goods and supplies on consistent basis
• Used identification tags, stamps and electronic marking tools to mark stock items
• Assessed components against environmental standards and regulations to determine compliance
• Verified clerical computations against physical count of stock to adjust errors in computations
• Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels
• Evaluated components against environmental guidelines, codes and regulations
• Reviewed and verified quantities received against bills of lading, contracts and purchase requests
• Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays
• Posted supply status and receipt information to update activity register
• Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents

• Maintained records of patient care, condition, progress or problems to report, and discussed observations with RN nurses and charge RN.
• Provided transport services to 50 to 100 patients daily, via gurney, wheelchair and walking as escort throughout organization.
• Maintained safe, secure and healthy patient environment by following asepsis standards and procedures, maintain safety precautions required during transport of patients to and from scheduled appointments.
• Provided transport of expired patients to morgue with use of gurney.
• Helped patient ambulate safely with use of sit to stand provided equipment.
• Assisted patients in and out of bed, automobiles and wheelchairs to bring patient to lavatory and up and down stairs
• Helped with general light housekeeping and transportation arrangements
• Recorded patient information in patient journals and notified nursing supervisors of changing or unusual conditions
• Observed and reported on patient conditions and changes
• Entertained patients by reading aloud, playing cards and engaging in conversation
• Transported and accompanied patient to doctor visits or hospital
• Enhanced service reputation by accomplishing new and different requests and exploring opportunities to add value

• Verified appropriateness of image quality against company standards.
• Labeled and shipped records to cold storage facilities as per personnel requests.
• Received 20 to 40, organized and prioritized documents for scanning purposes.
• Organized critical information and data for large company, reducing paper waste.
• Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
• Prepared, scanned images, physical documents and work requests in compliance with company guidelines.
• Transmitted documents, organized revisions and tracked changes.
• Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
• Educate 18 associates and train new hires on daily workflow and changes to process 100% the EHR in a timely manner.
• Maintained organized and efficient document flows by using excellent planning and multitasking skills.

• Assisted Physicians with document completion of History and Physical, Operative reports, progress notes.
• Perform daily and weekly calls and faxes, to physician office for delinquent and incomplete charting.
• Completed suspension process for missing reports. History and Physician required within 24 hours of patient admission to hospital. Operative reports due same day of procedure, Progress notes and physician orders due within 14 days.
• Assist physician with hard copy record completion during the transition to electronically completion of patient records.
• Crossing trained for Release Of Information coverage while under chartroom position.
• Proved successful working within tight deadlines and fast-paced atmosphere
• Used coordination and planning skills to achieve results according to schedule
• Delivered services to customer locations within specific timeframes
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Demonstrated respect, friendliness and willingness to help wherever needed
• Handled 20-25 calls per day to address customer inquiries and concerns
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Developed and implemented performance improvement strategies and plans to promote continuous improvement
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Increased customer satisfaction by resolving issues
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Led projects and analyzed data to identify opportunities for improvement
• Used Microsoft Word and other software tools to create documents and other communications
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting

• Updated records with new information.
• Assisted with typing, data entry and answering incoming calls as required.
• Followed confidentially regulations to maintain privacy.
• Sorted all paperwork and documents alphabetically and according to dates and significance.
• Participated in training and other learning opportunities to expand knowledge of company and position.
• Maintained 98% efficiency for large record volume organization.
• Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
• Inputted data such as medical record numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
• Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
• Updated records with new information
• Assisted with typing, data entry and answering incoming calls as required
• Followed confidentially regulations to maintain privacy
• Participated in training and other learning opportunities to expand knowledge of company and position
• Engaged in active listening with callers to confirm or clarify information and diffuse upset callers
• Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties
• Improved physical and electronic filing systems with enhancements to organizational strategies
• Cleaned up files regularly by removing outdated information for archival or disposal

• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Interacted with customers by phone, email or in-person to provide information.
• Promoted customer loyalty and consistent return visits by delivering friendly service and knowledgeable assistance.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Received and routed business correspondence to correct departments and staff members.

• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Obtained payments from patients and scanned identification and insurance cards.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Registered and verified patient records before triage with most up-to-date information.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Organized patient files and streamlined operations to improve efficiency.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Retrieved medical data for physicians and patients
• Studied and researched various medical terms as well as software and coding systems
• Collected, organized and entered patient data into medical systems

• Completed professional development in Medical Terminology.
• Completed 8 hour Introduction to Basic Spanish class 2015.
• Completed Excel 2010 version in 2016

Completed Medical Assisting Program with Certificate. Received training in hands on classroom and lab setting. Also, completed internship in doctors office during training.

• Completed professional development in Healthcare field
• Awarded Certificate

Completed 1600 hours of training to proceed to State Board of Examination.

Completed training as ROP student for Certified Nursing Assistant. Completed internship at Martin Luther King General Hospital.