Summary
Work History
Education
Skills
Personal Information
Timeline
AdministrativeAssistant

Donna Phillips

Summary

Customer Service Specialist with over 24 years of experience, including significant roles in healthcare and operational management. Proficient in problem-solving and using both PC and MAC writing and spreadsheet software, effectively enhancing team efficiency and customer satisfaction. Demonstrates a strong ability to handle high volumes of operations and customer interactions, ensuring accuracy and compliance with all regulatory guidelines.

Solid background in providing exceptional customer service in fast-paced environments. Successfully handled high-volume environments, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.

Work History

Waitress

Ryan's Steakhouse
01.2012 - 01.2015
  • Served customers efficiently, ensuring high satisfaction and repeat business through attentive service
  • Handled large volumes of orders accurately, reducing wait times and improving overall dining experience
  • Collaborated with kitchen staff to ensure timely and accurate order delivery, enhancing team efficiency
  • Resolved customer complaints promptly, maintaining a positive dining atmosphere and customer loyalty

Field Operations Supervisor

US 2010 Census Bureau
01.2009 - 01.2010
  • Led a team of 50 field staff, ensuring accurate data collection and timely reporting
  • Implemented training programs, enhancing team efficiency and data accuracy
  • Resolved operational challenges, improving overall workflow and productivity
  • Monitored field activities, achieving compliance with federal guidelines
  • Analyzed data trends, contributing to strategic planning and decision-making

RN-ICU Float, PRN

Scott & White Hospital
01.2005 - 01.2008
  • Provided critical care to ICU patients, improving patient outcomes through swift, accurate interventions
  • Collaborated with multidisciplinary teams to deliver comprehensive patient care, enhancing team efficiency
  • Utilized advanced monitoring equipment to assess patient conditions, ensuring timely and effective treatment
  • Implemented best practices in patient care, leading to measurable improvements in recovery times
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Recorded details regarding therapies to keep patient charts updated.

RN-CCU

Cape Fear Valley
01.2003 - 01.2005
  • Provided critical care to ICU patients, improving patient outcomes through swift, accurate interventions
  • Collaborated with multidisciplinary teams to deliver comprehensive patient care, enhancing team efficiency
  • Utilized advanced monitoring equipment to assess patient conditions, ensuring timely and effective treatment
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
  • Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Educated family members and caregivers on patient care instructions.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.

RN-CCU

New Hanover Regional
01.2000 - 01.2003
  • Operated advanced medical equipment to administer treatments, ensuring high standards of patient safety
  • Utilized analytical skills to assess patient needs, leading to effective and timely medical interventions
  • Monitored critically ill patients, administered medications, and coordinated with multidisciplinary teams
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
  • Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions posthospitalization.
  • Administered medications and treatments as prescribed by physicians.

RN-CICU

Moses Cone Hospital
01.1999 - 01.2000
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Monitored patient reactions to drugs and carefully documented findings.
  • Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
  • Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
  • Evaluated patient histories, complaints, and current symptoms.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

RN

Chatham Hospital
01.1998 - 01.1999
  • Provided patient care, administered medications, and monitored vital signs, ensuring high patient satisfaction
  • Collaborated with healthcare team to develop care plans, improving patient recovery times
  • Educated patients and families on health management, enhancing overall health outcomes
  • Managed patient records and documentation, ensuring accuracy and compliance with hospital standards
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Recorded details regarding therapies to keep patient charts updated.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.

Tax Preparer

H&R Block
01.1991 - 01.1995
  • Prepared and filed over 200 tax returns annually, ensuring compliance with federal and state regulations
  • Identified and resolved discrepancies, saving clients an average of $1,500 per year
  • Provided personalized tax planning advice, leading to optimized financial outcomes for clients
  • Collaborated with a team of tax professionals to streamline processes and improve client satisfaction
  • Conducted thorough reviews of financial documents, ensuring accuracy and completeness
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Assessed client tax situations to determine best filing options.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Educated clients on tax planning strategies, helping them save money in future years.
  • Reduced errors through meticulous review of financial documents and double-checking calculations.

Education

High School Diploma -

Randleman High School
Randleman
06-1987

Associate of Science - Nursing

Randolph Community College
Asheboro, NC
03.1995 - 06.1998

Bachelor of Science - Nursing

University of Phoenix
Tempe, AZ
01.2004 - 10.2006

No Degree - Medical Billing & Coding Certificate

Ashford University
06.2009 - 05.2010

Skills

  • Problem-solving
  • PC and MAC Writing
  • Spreadsheet Softwares
  • Customer service
  • Strong multi-tasking
  • Greeting guests
  • Team collaboration
  • Attention to detail
  • Decision-making
  • Handling complaints
  • Complaint resolution
  • Time management

Personal Information

  • Age: 55
  • Driving License: N.C. DL# 1626256

Timeline

Waitress

Ryan's Steakhouse
01.2012 - 01.2015

No Degree - Medical Billing & Coding Certificate

Ashford University
06.2009 - 05.2010

Field Operations Supervisor

US 2010 Census Bureau
01.2009 - 01.2010

RN-ICU Float, PRN

Scott & White Hospital
01.2005 - 01.2008

Bachelor of Science - Nursing

University of Phoenix
01.2004 - 10.2006

RN-CCU

Cape Fear Valley
01.2003 - 01.2005

RN-CCU

New Hanover Regional
01.2000 - 01.2003

RN-CICU

Moses Cone Hospital
01.1999 - 01.2000

RN

Chatham Hospital
01.1998 - 01.1999

Associate of Science - Nursing

Randolph Community College
03.1995 - 06.1998

Tax Preparer

H&R Block
01.1991 - 01.1995

High School Diploma -

Randleman High School

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Donna Phillips