Donna Phung
Coon Rapids,MN
Summary
Self-directed, results driven professional with excellent communication, leadership and analytical skills seeking opportunity to help lead others to improve business practices and create solutions that build efficiencies in the organization.
Overview
17
17
years of professional experience
Work History
Project Management Office (PMO) Manager
Cargill
02.2022 - Current
- Managed team members to develop their skills in managing complex projects, fostering a collaborative work environment.
- Optimized resource allocation for large, complex ERP projects and deployments, ensuring timely completion within budget constraints.
- Oversaw the development of detailed budgets for each project phase; closely monitored expenses against planned estimates.
- Delivered high-quality results consistently by adhering to established guidelines, protocols, and performance standards.
- Managed cross-functional teams effectively, enabling efficient collaboration and problem-solving throughout the project lifecycle.
- Implemented change management best practices in order to successfully navigate organizational transitions during large-scale projects.
- Facilitated regular progress meetings with stakeholders to provide updates on milestones achieved or roadblocks encountered.
- Promoted a culture of continuous learning through training programs tailored for team members at various skill levels.
- Ensured project alignment with organizational goals through regular synchronization meetings and strategy discussions.
- Streamlined PMO processes by implementing standardized project management methodologies and tools.
- Evaluated vendor proposals to select the most suitable partners based on cost-effectiveness, quality of service, and ability to meet deadlines.
- Enhanced project success rates through continuous improvement initiatives and monitoring project performance.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
ERP SAP Operations Deployment Manager
Cargill
10.2018 - 01.2022
- Provided team leadership, organization, and integration to deliver a range of different size and complexity ERP application projects, monitoring progress and results
- Mentored team members in best practices for effective deployment management, fostering a culture of continuous improvement within the department
- Partnered with other regional IT, Business Analyst teams, Project Management Office and Business/Function partners to ensure successful delivery of small to complex projects that meet business expectations and are executed within project timelines and budgets
- Ensured the successful delivery of business analysis activities within projects is according to expectations and within performance metrics of scope/quality/time/budget
- Conducted regular reviews of deployment processes and tools to identify areas for optimization or enhancement, driving continuous improvement initiatives across the team.
- Managed cross-functional teams to coordinate software deployments, resulting in more efficient and timely project completion.
- Negotiated contracts with third-party vendors for essential deployment services, securing favorable terms that saved significant budgetary resources without sacrificing quality or service levels.
- Spearheaded efforts to automate repetitive tasks in the deployment process, freeing up valuable time for team members to focus on higher-value activities.
- Coordinated communication efforts between all affected parties during complex deployments, ensuring clear expectations were set and met at every stage of the process.
- Collaborated closely with development teams to ensure seamless integration of new features into existing systems, minimizing disruption to users during rollouts.
- Managed IT financials including budgeting and forecasting across operations and delivery teams
ERP Service Delivery Advisor
Cargill
01.2017 - 10.2018
- Managed service providers for ERP applications;build and maintain effective relationships with internal and external service providers to hold them accountable for SLAs, KPIs and other success measurements
- Accountable for leading continuous improvement processes & operational leadership performance in alignment with expectations of the business and Global IT
- Developed resource and delivery plans to satisfy long term view of demand in alignment with BU and Global IT Strategy
- Managed service providers to drive for continuous improvements on cost, quality and efficiency of services enabling the ERP applications portfolio to offer best practice, market competitive services to internal Cargill customers
- Managed EDI support team to perform within a managed service structure in conjunction with performing Business Analyst duties to achieve maximum efficiencies
- Ensured processes and tools are executed and implemented consistently in alignment with end to end service delivery within Global IT
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Planned, developed, and implemented strategies to convey information with key decision makers.
IT Business Analyst – ERP and Finance
Cargill
08.2015 - 04.2017
- Managed relationships between business and technical teams to ensure common understanding of business needs, processes and proposed solutions
- Collected & analyzed business requirements through process/document analysis, interviews, collaborative sessions and workflow analysis
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures
- Improved business processes by analyzing current practices and recommending optimization strategies
- Worked across multiple product lines to harmonize business definitions, processes and other areas as needed
- Managed projects positioning organization to improve business efficiencies and meet operating standards
- Identified cost benefit analysis to assist the business in understanding the optimal approach to solution business needs
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions
Business Analyst - Finance and Support
Cargill
12.2006 - 08.2015
- Managed business application and provided day-to-day application support and leadership for users; performed IT/financial audits on systems, applications and users
- Managed business relationship with third party vendor by providing necessary feedback on user support, requested enhancements and other business needs
- Lead process improvement and standardization projects across various product lines
- Created, recommended and implemented analytics and processes to support new business initiatives, partnering with leadership team, IT, sales and regional groups
- Partnered with platform to gather business/client requirements
- Collected, analyzed, and reported/communicated financial data and metrics to leadership and management teams in order to support business growth and initiatives
- Provided direction on best practices for business procedures
- Identified and implemented processes for software required to support business expansions or acquisitions
- Participated in P&L, budgeting, forecasting/planning, projecting and reporting processes
Education
MBA - Business Administration
Augsburg College
Minneapolis, MN05.2007
Bachelor of Arts - Finance
Augsburg College
Minneapolis05.2005
Bachelor of Arts - Management Information Systems
Augsburg College
Minneapolis, MN05.2005
Skills
- Scope Management
- Technical knowledge
- Business Analysis
- Cost Control
- Requirements Gathering
- Project Status Reports
- Project Scheduling
- MS Excel
- Portfolio Management
- Program Management
- Budget Analysis
- Project Timeline Generation
- Key Performance Indicators
- Facilitation
- Project management expertise
- Business Partner Relationship Management
- Project Management Analysis
- Team Collaboration
Languages
Vietnamese
Native or Bilingual
Timeline
Project Management Office (PMO) Manager
Cargill
02.2022 - Current
ERP SAP Operations Deployment Manager
Cargill
10.2018 - 01.2022
ERP Service Delivery Advisor
Cargill
01.2017 - 10.2018
IT Business Analyst – ERP and Finance
Cargill
08.2015 - 04.2017
Business Analyst - Finance and Support
Cargill
12.2006 - 08.2015
MBA - Business Administration
Augsburg College
Bachelor of Arts - Finance
Augsburg College
Bachelor of Arts - Management Information Systems
Augsburg College
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