Hi, I’m
DONNA NUTTER
Customer Service Specialist
Mesa,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
years of professional experience
Work History
NordstromMesa, AZ
Financial Services Representative
07.2023 - Current
Job overview
- Advised customers on various aspects of personal finance such as budgeting, taxes, insurance, investments.
- Educated customers about different types of products available from the company's portfolio.
- Fostered relationships with new and existing customers through excellent customer service skills.
- Provided accurate information regarding fees, commissions, regulations., related to financial services.
- Established strong and positive working relationships within organization to contribute to team success.
- Worked collaboratively with other departments to provide comprehensive solutions for clients.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Received and posted payments to loan accounts.
CarvanaTempe, AZ
Verification Specialist - Fraud
03.2021 - 04.2023
Job overview
- Performed verification of customer accounts and ensured data accuracy.
- Monitored customer account activity to detect fraud or suspicious activity.
- Reviewed incoming documents for completeness, accuracy, and compliance with established standards.
- Monitoring a Slack channel to assist Field Advocates that need a quick response or resolutions
- Evaluating documentation precisely to determine if fraudulent activity has occurred
- Multitasking various casework tasks while ensuring the proper policies and procedures are followed
- Following 48 different state specific regulations while maintaining excellent customer service
- Problem solving for the customer by anticipating their needs while successfully helping them to meet their required deadlines
- Taking ownership of complex casework and seeing it through to completion.
WalmartApache Junction, AZ
Customer Support Manager
04.2012 - 03.2021
Job overview
- Developed and implemented solutions to optimize inventory flow, schedules and reconciliation to ensure customer retention
- Trained new customer support staff members on proper use of software, systems, and customer service protocols.
- Provided feedback to customers regarding product features and usage instructions.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Resolved customer inquiries and complaints in a timely manner.
- Identified potential areas for process optimization within the department's operations.
- Managed vendor relationships related to third-party services used by the company's customers.
Target CorporationRancho Santa Margarita, CA
Customer Support
10.2010 - 05.2012
Job overview
- Performed reverse logistics following compliance regulations due to product malfunctions
- Responded to customer questions about policies and procedures with a friendly, knowledgeable approach
- Completed customer inquiries and followed up with customers to share findings and offer solutions
- Avoided revenue losses with diligent attention to customers' needs
- Organized daily work schedule based on priority tasks assigned by supervisor.
- Followed up with customers after issue resolution to ensure satisfaction levels are met.
- Coordinated with other departments as needed to resolve complex issues reported by customers.
- Adhered strictly to company's privacy policy when dealing with confidential customer data.
Auxilio, IncLaguna Niguel, CA
Customer Support Manager
06.2002 - 09.2008
Job overview
- Managed the implementation of the Epic software throughout the Memorial Care Medical facilities
- Conducted monthly financial meetings for the CFO and CEO reporting on each Memorial facility
- Evaluated, audited and monitored document solution usage to reduce waste
- Improved operational efficiency resulting in an overall cost savings for each campus
- Managed administrative and financial records for all multi-functional devices for all Memorial Care facilities
- Performed training throughout all Memorial Care facilities on all multi-functional devices
- Collaborated with team members to forecast future projects.
- Trained new customer support staff members on proper use of software, systems, and customer service protocols.
- Conducted regular meetings with team members to discuss progress and areas for improvement.
- Analyzed trends in customer behavior to identify opportunities for improvement in the customer experience.
Education
Bellevue University
Bachelor's Degree in Supply Chain Management
06.2020
Skills
- Microsoft Office
- Google Drive
- Market research
- Customer relations
- Operations management
- Task prioritization
- Time management
- Excellent written and communication skills
- Slack
- Trainer
- Problem Solving
- Regulatory Compliance
- Cost-Benefit Analysis
- Account Maintenance
- Account Performance Reviews
- Account Retention
- Customer Relationship Management
- Account Documentation
Timeline
Financial Services Representative
Nordstrom
07.2023 - Current
Verification Specialist - Fraud
Carvana
03.2021 - 04.2023
Customer Support Manager
Walmart
04.2012 - 03.2021
Customer Support
Target Corporation
10.2010 - 05.2012
Customer Support Manager
Auxilio, Inc
06.2002 - 09.2008
Bellevue University
Bachelor's Degree in Supply Chain Management