Donna Pinder
Huntsville
Summary
Experienced life insurance agent with expertise in developing customized insurance solutions for diverse client needs. Proven ability to enhance customer satisfaction and retention through effective communication and relationship-building. Strong skills in problem-solving, strategic planning, and delivering exceptional customer service. Consistently exceeds sales targets while maintaining a focus on high-quality service delivery.
Overview
28
28
years of professional experience
3
3
Certification
Work History
Life Insurance Agent
StoneTapert Insurance Services
Sierra Madre
08.2025 - Current
- Final Expense Life Insurance Insurance Sales Producer, Insurance Enrollments.
- Process Applications, Give Quotes, Educate Clients, Process Payments, Telephone Calls, BookKeeping.
Licensed Master Cosmetologist
Bama Clips Salon
Huntsville
03.2020 - Current
- Provided precision haircuts tailored to individual client preferences.
- Maintained cleanliness and sanitation of tools and workstations daily.
- Communicated style options and hair care advice to clients effectively.
- Trained junior barbers in cutting techniques and customer service skills.
- Utilized various barbering tools and equipment proficiently for diverse styles.
- Developed strong relationships with clients to enhance loyalty and retention.
- Managed cash register transactions accurately and efficiently.
- Responded to customer inquiries by phone, email, and in person.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Life and Health Insurance Producer
American Insurance Institute
Remote
01.2020 - 12.2020
- Established strong client relationships through effective communication and personalized service.
- Analyzed clients' insurance needs, providing tailored policy recommendations.
- Conducted presentations to educate clients on coverage options and benefits.
- Collaborated with underwriters to assess risk and define policy terms.
- Facilitated training sessions for new staff on sales techniques and product knowledge.
Insurance Agent/Producer
Aon Hewitt
Remote
09.2020 - 11.2020
- Educated customers on the importance of maintaining adequate insurance coverage.
- Updated client records using company CRM systems regularly.
- Conducted market research to stay informed on industry trends.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Tax Preparer (Seasonal)
TaxAce LLC
Jonesboro
02.2020 - 05.2020
- Evaluated federal and state income tax information for all 50 states.
Prepared annual income tax returns for residents with efficiency.
Maintained accurate client records and performed data entry tasks.
Scheduled appointments to enhance client consultation experience.
Greeted clients professionally to establish positive first impressions.
Complied with state laws and regulations governing tax preparation.
Participated in conferences to remain informed on tax legislation updates.
Engaged in ongoing training sessions to improve professional expertise.
Life Insurance Agent & Health Accident
Legacy Wealth Advantage
Atlanta
01.2020 - 04.2020
- Generated leads through door-to-door outreach and scheduled appointments with seniors.
Conducted follow-ups to maximize sales opportunities for final expense life insurance.
Participated in ongoing training sessions to enhance product knowledge and sales techniques.
Facilitated meetings with clients to explain policy benefits and secure closings.
Licensed Insurance Producer
UNIFIED HEALTH
Remote
12.2019 - 01.2020
- Executed cold calls to generate leads and schedule appointments with potential clients.
Assisted beneficiaries in reviewing benefits and guiding them through enrollment processes.
Explained coverage details to ensure clear understanding of health insurance options.
Managed incoming calls and conducted follow-up calls to enhance client engagement.
Maintained accurate records of client interactions and sales activities.
Participated in corporate virtual meetings to align strategies and share best practices.
Educated clients on Medicare and Medicaid programs to facilitate informed decision-making.
Achieved sales goals by overcoming objections and closing deals effectively.
Stylist Assistant Sales Associate
The Dominican Salon
Jonesboro
09.2019 - 12.2019
- Executed consultations to assess client needs and recommend appropriate hair care solutions.
Provided expert barbering services, ensuring customer satisfaction with each appointment.
Delivered professional manicures and styling services, enhancing client appearance and confidence.
Applied sales and marketing strategies to promote services and increase clientele.
Maintained high standards of cleanliness and organization in salon environment.
Developed lasting relationships with clients through personalized service and follow-up.
Collaborated with team members to optimize workflow and improve service delivery.
Customer Service Health Consultant
Chime Solutions
Morrow
09.2019 - 11.2019
- Coordinated support for healthcare members regarding applications and general information via online platforms and incoming calls for Kaiser Permanente.
Health Consultant
AmeriPlanUSA
United States
05.2019 - 07.2019
- Educated qualified consumers on available healthcare and dental benefits.
Facilitated online applications for benefit enrollment.
Scheduled conference meetings to discuss consumer needs.
Executed follow-up calls to confirm scheduled appointments.
Participated in meetings to address consumer inquiries and feedback.
Engaged in ongoing training to enhance knowledge of benefits.
Managed part-time employment responsibilities to support operations.
Insurance Producer
ASSURANCE
Bellevue
03.2018 - 07.2018
- Executed online sales of insurance products while managing inbound and outbound calls.
Conducted call backs and follow-ups to ensure client satisfaction and engagement.
Maintained online tracking and bookkeeping for accurate record-keeping.
Performed data entry to update client information efficiently.
Facilitated closings through effective communication with clients.
Educated consumers on insurance options to support informed decision-making.
Organized conference call meetings to discuss team strategies and updates.
Property Manager
Peele's Apartments
Cambridge
03.2010 - 11.2017
- Executed bookkeeping and processed various forms according to state regulations.
- Managed evictions procedures and scheduled screening appointments effectively.
- Handled lease agreements, ensuring compliance with legal standards.
- Conducted court appearances to represent business interests.
- Performed minor room maintenance and routine repairs to uphold property standards.
- Maintained cleanliness and sanitation of facilities, enhancing tenant satisfaction.
- Oversaw grounds management to ensure aesthetic appeal and functionality.
- Developed strong client relations, resulting in timely rental collections.
Energy Consultant
Clean Energy Maryland
Laurel
04.2017 - 10.2017
- Facilitated solar power adoption for Maryland residents through comprehensive home assessments.
Conducted door-to-door sales campaigns to educate families on benefits of solar energy.
Utilized online applications to attract potential clients for clean energy initiatives.
Performed credit checks to evaluate eligibility for solar power solutions.
Presented Clean Energy offerings, emphasizing sustainability and cost savings.
Stylist Assistant/Receptionist
The Orchid Beauty Enterprise
Cambridge
11.2008 - 02.2010
- Responsibilities Hair shaping, organizing boutique area, set up appointments, part-time within a private owned salon.
- Accomplishments It was a learning experience in how to manage your own salon booth within a salon, a great opportunity to learn more about the beauty industry.
- Skills Used Hair barber styling, money management, inventory, retail sales, advertising and marketing
Certified Nurse's Assistant
Delmarva Nurses On-Call
Salisbury
02.1998 - 01.2001
- Delivered comprehensive geriatric care, including assistance with bathing, dressing, and feeding residents.
- Maintained precise documentation of vital signs and resident care activities.
- Executed safe transfers for residents using proper body mechanics and automatic lifts.
- Communicated current occurrences to head nurse and briefed incoming shift personnel effectively.
- Adapted to travel across various healthcare facilities as necessary.
- Facilitated teamwork in high-pressure situations to ensure timely completion of tasks.
- Operated mechanical lift machines and vital signs equipment proficiently.
- Applied medical terminology knowledge to enhance daily living activities.
Education
Cosmetology -
Chesapeake College
Wye Mills, MD06.2012
Cosmetology - Dental Hygiene Radiology
Delmarva Beauty Academy
Salisbury, MD08.2008
High School -
Cambridge South Dorchester High School
Cambridge, MD12.1987
Some College (No Degree) - Some College
On-line
Salisbury, MDSkills
- Telecommunications expertise
- Insurance sales proficiency
- Market research
- Relationship building
- Risk assessment
- Client account management
- Cold calling
- Territory development
- Performance tracking
- Organizational skills
- Dermabrasion techniques
- CRM proficiency
- Outside sales strategies
- Customer service excellence
- Cosmetology practices
- Marketing acumen
- B2B sales experience
- General sales proficiency
- Upselling techniques
- Hair coloring skills
- Telephone communication
- Body waxing services
- Life insurance knowledge
- Phone etiquette mastery
- Dental assisting skills
- Health insurance expertise
- Analytical skills
Cash register operations
- Front desk management
- Property management expertise
- Eyelash extension application
- Hair styling techniques
- Negotiation skills
- Solar sales experience
Certification
- Personal Lines Insurance License
- Life & Health Insurance License
- Cosmetology License
Timeline
Life Insurance Agent
StoneTapert Insurance Services
08.2025 - Current
Insurance Agent/Producer
Aon Hewitt
09.2020 - 11.2020
Licensed Master Cosmetologist
Bama Clips Salon
03.2020 - Current
Tax Preparer (Seasonal)
TaxAce LLC
02.2020 - 05.2020
Life and Health Insurance Producer
American Insurance Institute
01.2020 - 12.2020
Life Insurance Agent & Health Accident
Legacy Wealth Advantage
01.2020 - 04.2020
Licensed Insurance Producer
UNIFIED HEALTH
12.2019 - 01.2020
Stylist Assistant Sales Associate
The Dominican Salon
09.2019 - 12.2019
Customer Service Health Consultant
Chime Solutions
09.2019 - 11.2019
Health Consultant
AmeriPlanUSA
05.2019 - 07.2019
Insurance Producer
ASSURANCE
03.2018 - 07.2018
Energy Consultant
Clean Energy Maryland
04.2017 - 10.2017
Property Manager
Peele's Apartments
03.2010 - 11.2017
Stylist Assistant/Receptionist
The Orchid Beauty Enterprise
11.2008 - 02.2010
Certified Nurse's Assistant
Delmarva Nurses On-Call
02.1998 - 01.2001
Cosmetology -
Chesapeake College
Cosmetology - Dental Hygiene Radiology
Delmarva Beauty Academy
High School -
Cambridge South Dorchester High School
Some College (No Degree) - Some College
On-line
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