Donna Pitcher
Federalsburg,MD
Overview
29
29
years of professional experience
Work History
Banking
M&T Bank
12.2013 - 01.2024
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Turned in excess cash to maintain drawer security.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
Retail Manager
Sodexho
10.2006 - 06.2013
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
- Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Implemented cost-saving measures in areas such as labor management, portion control, and energy usage to maximize profit margins.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Tracked food production levels, meal counts, and supply costs.
- Collaborated with other departments to coordinate events and promotions.
- Oversaw food preparation and monitored safety protocols.
Administrative Assistant
Sodexho
01.1998 - 10.2006
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Food Service Supervisor
Sodexo /Marriott
04.1995 - 01.1998
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
Education
High School Diploma -
Sun Valley High School
Aston, PASkills
- Teller Support
- Cash Handling and Management
- Transactions
- Banking Regulations
- Cash Handling
- Customer Service
- Payment Processing
- Loan Processing
- Cash Drawer Reconciliation
- Vault Monitoring
- Customer Service-Oriented
- Staff Scheduling
- Bank Deposits
Timeline
Banking
M&T Bank
12.2013 - 01.2024
Retail Manager
Sodexho
10.2006 - 06.2013
Administrative Assistant
Sodexho
01.1998 - 10.2006
Food Service Supervisor
Sodexo /Marriott
04.1995 - 01.1998
High School Diploma -
Sun Valley High School