Overview
Work History
Education
Skills
Timeline
Generic

Donna Pitcher

Federalsburg,MD

Overview

29
29
years of professional experience

Work History

Banking

M&T Bank
12.2013 - 01.2024
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Placed orders for customer checks and verified starting numbers.
  • Turned in excess cash to maintain drawer security.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Performed account maintenance by closing out accounts and changing customer addresses.

Retail Manager

Sodexho
10.2006 - 06.2013
  • Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
  • Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
  • Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
  • Implemented cost-saving measures in areas such as labor management, portion control, and energy usage to maximize profit margins.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Tracked food production levels, meal counts, and supply costs.
  • Collaborated with other departments to coordinate events and promotions.
  • Oversaw food preparation and monitored safety protocols.

Administrative Assistant

Sodexho
01.1998 - 10.2006
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Food Service Supervisor

Sodexo /Marriott
04.1995 - 01.1998
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
  • Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.

Education

High School Diploma -

Sun Valley High School
Aston, PA

Skills

  • Teller Support
  • Cash Handling and Management
  • Transactions
  • Banking Regulations
  • Cash Handling
  • Customer Service
  • Payment Processing
  • Loan Processing
  • Cash Drawer Reconciliation
  • Vault Monitoring
  • Customer Service-Oriented
  • Staff Scheduling
  • Bank Deposits

Timeline

Banking

M&T Bank
12.2013 - 01.2024

Retail Manager

Sodexho
10.2006 - 06.2013

Administrative Assistant

Sodexho
01.1998 - 10.2006

Food Service Supervisor

Sodexo /Marriott
04.1995 - 01.1998

High School Diploma -

Sun Valley High School
Donna Pitcher