Donna Pompilio

• Reached $1mill in sales first 6 mos of store opening and President's Club.
• Prepared strategies and proposed concepts for client approval.
• Developed innovative design concepts to meet clients'' unique needs and preferences.
• Enhanced client satisfaction by providing tailored design solutions for residential and commercial projects.
• Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
• Prepared original and relevant options for clients suitable to individual requirements.
• Presented comprehensive design proposals using 3D renderings, color boards, and material samples for client approval.
• Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
• Maintained consistent use of graphic imagery in materials and other marketing outreach.

• Engaging High End Clientele in Mens Purple Label Formal and Tailored clothing, Sportswear, Shoes and Accessories, Women’s and Home

• Following up and communicating with clients on all transactions ie: alterations, pickups, sends, special orders
• Clienteling and outreach- Rebuilt business post Covid lockdown with the addition of new virtual clients through the use of clienteling app, internet, major outreach by email, text, phone and company locator system.
• Received acknowledgement for highest outreach on Avenue, most “Notify me” sales and for embracing a new virtual payment system for clients.
• Developed a solid client book of business
• Adapted selling techniques according to evolving market trends, maintaining a competitive edge over rival companies.
• Collaborated with cross-functional teams to coordinate product launches, driving successful outcomes and high-impact results.
• Increased sales revenue by implementing strategic marketing plans and fostering key client relationships.
• Developed strong customer rapport for improved satisfaction, resulting in increased repeat business.
• Streamlined sales processes to enhance efficiency, leading to higher productivity and performance levels.
• Optimized CRM usage for better tracking of leads, follow-ups, and closed deals – improving overall performance visibility.
• Created compelling sales presentations tailored to individual client needs, resulting in increased conversion rates.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Increased sales and customer satisfaction through personalized servicing.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Built strong client relationships and provided high value-adding services, resulting in increased company market share.
• Reached out to prospective leads through cold calling, applying variety of established selling methods.
• Serviced accounts on regular basis to propose new products or services and maximize revenue.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Informed customers of promotions to increase sales productivity and volume.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Achieved or exceeded company-defined sales quotas.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Drove store revenue by offering customers accessories and related purchases to complete selections.

• Led a team of 14 regular Beauty Analystes and stock support plus additional Freelance support as needed
• Drove sales through team by luxury services, engaging clients through teach and learns
• Maintained department standards and communicated stock needs consistently
• Followed and implemented Brand launch guidelines
• Achieved or exceeded Store Promotion event goals, Presell and Total
• Decreased previous deficit at end Spring season by 3% pts
• In 2 months
• Received numerous customer 'WOW' letters for our team's client experience
• Increased Clienteling metrics TY/LY.

• Responsibilities included Evening and Day Dresses, Outerwear and Swim, Women's Accessories, Home and Gourmet, Trim
• Led sales team through time of store renovation
• Drove sales through Client interaction and service
• Coaching and training
• Merchandising
• Sale promotions and marketing setup
• Customer service and Floor supervision
• Eventing.

• Led sales and merchandising strategy across multiple departments, including Modern Sportswear, Evening Collections, Intimate Apparel, Outerwear, and Children's
• Analyzed CRM performance metrics, utilizing data to identify and implement process improvements related to financial targets
• Identified client needs and preferences based on analysis and feedback, ensuring vendors popular through e-Commerce platform were represented in store
• Utilized innovative approaches to client outreach to ensure event participation and customer engagement in promotions that drove ongoing retention
• Directed Evening Dress department to ranking as #1 in volume for region during Spring 2015, as well as #2 overall in performance for year
• Finished 2015 with growth of more than 12%
• Increased Outwear sales by nearly 95%, monitoring stock levels and expanding floor space to maximize growth during height of season
• Spearheaded significant increase in CRM metrics, contributing to overall store revenue growth
• Earned Seasonal Bonus on people sales, cultivating sustainable relationships and driving repeat business
• Returned to company after previous tenure in Director position, leading new retail site.

• Cultivated relationships with local community organizations, including Chambers of Commerce, to increase market penetration and identify innovative partnerships
• Recruited and hired Interior Designer to improve Home Décor sales for store, introducing role to operations and creating new channel opportunities
• Established and developed client base, integrating client retention strategies and implementing loyalty programs to drive growth, which resulted in reduction of 40% of deficit for location
• Increased trunk shows volume and promotions efforts through partnerships with vendors
• Special order furniture and home decor sales utilizing floor planning technology.

• Directed daily retail operations for 30K square foot luxury design center with annual sales volume of $6 million, including supervision of team of ten Interior Designers, a Design Project Manager, Soft Goods Specialist, and eight Support Associates
• Communicated with external vendors, hosting and facilitating product and service training seminars
• Collaborated with corporate office and executive team on promotions and brand positioning efforts
• Drove recruitment strategies and talent acquisition for design team, securing more than $800K in sales revenue within first year with one candidate
• Ended FY2013 with strongest performance for store, meeting district budget and CRM benchmarks.

• Oversaw retail operations and sales strategy for department within flagship store, earning more than $14 million in annual sales volume
• Supervised more than 20 direct reports and floor staff of up to 60 Associates
• Implemented company initiatives and programs within departments and coached staff on brand standards and policies
• Directed cross-selling and merchandising strategies between Cosmetics and all Depts
• Planned and coordinated vendor trainings and events
• Recruited, hired, and trained staff, as well as directed onboarding efforts
• Identified individual performance goals and strengths, cultivating staff to ensure achievement of sales targets
• Collaborated with vendor representatives, Brand/Business Managers, and store executive leaders
• Sustained 100% attendance from store personnel for vendor events, ensuring engagement and collaboration across organizational levels
• Drove successful startup and launches of new and exclusive vendor shops
• Exceeded registration goals of 80% by sustaining more than 85%, as well as increased email capture rates by more than 125%
• Increased appointment selling by more than 160%
• Achieved 164% of sales plan for first season opening, as well as 120% of people sales plan, earning significant bonuses for each season during tenure.

• Drove sales strategy and revenue growth for $10 million division of flagship store
• Collaborated with vendors, external partners, and Business Managers on creating and executing customer events to engage clients and increase competitive positioning
• Coached and managed team of 40 direct reports, including Sales Associates and Makeup Artists, as well as supervised floor staff of more than 350 personnel
• Trained team on integration of technology
• Added million dollar books through successful mentoring of associates, identifying strengths and individual goals based on leadership potential
• Introduced and implemented Clienteling CRM and email capture systems to improve communications
• Promoted several times within company, including serving as Merchandising and Business Manager, as well as Department Manager for Luxury and Designer Sportswear.

• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.