Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Donna Posthauer

New Milford,CT

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable AR Analyst with strong ability in finding solutions. Offering research and invoicing. Highly organized, proactive and punctual with team-oriented mentality.

Overview

13
13
years of professional experience

Work History

Service Contract Analyst

DMT Solutions Global Corporation, dba Bluecrest in
Danbury, CT
11.2022 - 06.2023
  • Analyzed data and prepared renewal letters for customers. Responded to customer issues.
  • Conducted research and compiled agreement renewal information to contracting officer.
  • Strengthened documentation traceability, developing organizational systems for contracts, agreement, billing histories, and all correspondence emails.
  • Administered contract change requests and resolution.
  • Liaised with leadership team to review and approve contract terms, conditions, and customer purchase orders.
  • Mitigated risk by accurately managing state and federal invoicing.
  • Reviewed details on incoming contracts and service agreements to keep pricing correct.
  • Provided updates on status of contract processes to upper management and other important personnel.

Global Billing Analyst

DMT Solutions Global Corporation dba Bluecrest Inc
Danbury, CT
03.2019 - 10.2022
  • Verified invoice procedures to validate customer contracts and maintain billing communication.
  • Monitored customer email accounts for accuracy in receipt of invoices.
  • Collaborated with billing functional area and business units to secure accurate customer invoicing within established deadlines. Consistently out performed department daily/weekly/monthly goals by 100%
  • Applied billing adjustments to resolve discrepancies in account receivable journals.
  • Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
  • Established key relationships with peers throughout company to improve workflows and reduce communication bottlenecks.

Client Contract Control

Cartus Relocation
Danbury, CT
06.2015 - 02.2019
  • Inspected contract work operations to check compliance with plans and specifications.
  • Liaised with leadership team to review and approve contract terms and conditions.
  • Oversaw changes and coordinated change orders and contract reviews.
  • Reviewed details on incoming contracts to keep pricing correct.
  • Identified contract changes potentially occurring during agreement's lifecycle.
  • Provided updates on status of contract processes to upper management and other important personnel.

Relocation Accounting Analyst

Cartus Relocation
Danbury, CT
07.2011 - 06.2015
  • Verified and posted account transactions to prepare checks, ACH's and maintain accounting ledgers.
  • Evaluated business metrics and data, conducted fiscal monitoring and reported incidents to management.
  • Processed $100,000+. customer expense reports daily across three different systems. Lead the group in daily/weekly/monthly expense report processing.
  • Observed client confidentiality and verified data integrity in work-related tasks.
  • Researched and resolved issues with payments to Clients.
  • Spotted system errors and provided efficient resolution using corporate procedures.
  • Reduced financial discrepancies by accurately managing accounting documentation.

Contract Analyst Rebates

Boehringer Ingelheim Pharmaceuticals
Ridgefield, CT
09.2010 - 06.2011
  • Managed contract closeout process, resolving all issues prior to release of final payment.
  • Oversaw changes and coordinated change orders and contract reviews.
  • Stayed abreast of relevant industry rules and regulations to keep organization compliant.
  • Checked information in company's database for accuracy and updated data with current information to maintain records.

Education

Bachelor of Arts - History

Western Connecticut State University, Danbury, CT
05.1983

Skills

  • Interpersonal Skills
  • Manual and Policy Review
  • Building Trust and Relationships
  • Collaboration and Teamwork
  • Time Management
  • MS Office
  • Organization and Administration
  • Well-Trained in most customer portals
  • Contract Analysis
  • Contract Amendments
  • Database Maintenance
  • Attention to Detail
  • Creative and Critical Thinking
  • Effective Multitasking
  • Document Preparation
  • Discovery and Document Review

Accomplishments

  • Promoted to Service Contract Analyst due to accuracy and problem solving that achieved profitability.
  • Drove 100% improvement in three months profits through aggressive follow through with Customers and their invoices.
  • Consistently maintained high customer satisfaction ratings.

Timeline

Service Contract Analyst - DMT Solutions Global Corporation, dba Bluecrest in
11.2022 - 06.2023
Global Billing Analyst - DMT Solutions Global Corporation dba Bluecrest Inc
03.2019 - 10.2022
Client Contract Control - Cartus Relocation
06.2015 - 02.2019
Relocation Accounting Analyst - Cartus Relocation
07.2011 - 06.2015
Contract Analyst Rebates - Boehringer Ingelheim Pharmaceuticals
09.2010 - 06.2011
Western Connecticut State University - Bachelor of Arts, History

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Donna Posthauer