Donna Press
Tuckerton
Summary
Dynamic hotel professional with extensive experience at Harrahs Resort and Casino, excelling in guest relations and customer service. Proven track record in enhancing guest satisfaction through effective problem-solving and relationship building. Detail-oriented and skilled in reservation management.
I was awarded Customer Service of the Year twice during my employment at Harrahs Resort. My awards were in 2014 and again in 2019.
Overview
30
30
years of professional experience
Work History
Hotel Front Desk
Renault Winery Resort And Golf
10.2020 - 11.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
Hotel Front Desk
Harrahs Resort and Casino
09.1995 - 10.2020
- Trained and mentored staff on customer service excellence and operational protocols.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Managed daily cash handling procedures, maintaining accuracy and compliance with financial policies.
- Coordinated room assignments and special requests to optimize guest experiences.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Trained new front desk staff members, improving overall team performance and knowledge.
Education
High School Diploma -
Indian Hills High School
Oakland, NJSkills
- Welcoming guests
- Customer service
- Reservation management
- Guest relations
- Reservations
- Check-ins and check-outs
- Check-in & check-out coordination
- Teamwork and collaboration
- Problem-solving skills
- Phone and email etiquette
- Relationship building
- Guest registration
- Detail-oriented
Timeline
Hotel Front Desk
Renault Winery Resort And Golf
10.2020 - 11.2025
Hotel Front Desk
Harrahs Resort and Casino
09.1995 - 10.2020
High School Diploma -
Indian Hills High School