Donna Price-English
Summary
Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
33
33
years of professional experience
Work History
Human Resources Manager
City Of Lubbbock
04.2021 - Current
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Processed employee claims involving performance issues and harassment.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
Employee Relations Coordinator
City Of Lubbock
04.2017 - Current
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
- Managed conflict resolutions to encourage professional and positive relationships and peace and order.
- Implemented employee recognition and rewards systems to promote positive work environment.
- Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
- Documented and updated job descriptions as well as implemented wage surveys.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Created and delivered HR training sessions to staff, managers and executives.
Civil Rights Officer/ Specialist
Texas Health And Human Services Commission
03.1990 - 12.2015
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Developed and managed relationships with key clients and partners to drive growth.
- Followed all company policies and procedures to deliver quality work.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
Education
Bachelor of Science - Consumer Studies And Management
Texas Tech University
Lubbock, TX12.1987
Skills
- Training and Development
- Human Resource Information System (HRIS)
- Employee Research
- Forecast Employment Needs
- Personnel Recruitment
- File and Records Management
- Develop Policies
- Administering Disciplinary Procedures
- Benefits Programs
- Employee Relations Oversight
- Recruitment Strategies
- Kronos Timekeeping
- System Performance Evaluation
- Title VII
- HR Guidance
- Operational Requirements
- Grievance Handling and Redressal
- Exit Interviews and Processes
- Hiring Trends and Analysis
- Equal Opportunities Facilitation
- Benefits and Compensation Management
- Recruitment and Hiring
- Employee Appraisals
- Unemployment Claims
- New Employee Orientation
Timeline
Human Resources Manager
City Of Lubbbock
04.2021 - Current
Employee Relations Coordinator
City Of Lubbock
04.2017 - Current
Civil Rights Officer/ Specialist
Texas Health And Human Services Commission
03.1990 - 12.2015
Bachelor of Science - Consumer Studies And Management
Texas Tech University