DONNA PYLES
Jacksonville,FL
Summary
Versatile and results-oriented professional with a track record of success at Boys and Girls Club of Northeast FL, adept in recordkeeping and demonstrating exceptional multitasking abilities. Excelled in roles requiring effective troubleshooting and prioritization, significantly enhancing operational efficiency. Skilled in verbal communication and scheduling, committed to delivering high-quality outcomes. Personable administrative professional dedicated to cultivating positive client, staff and management connections.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Boys and Girls Club of Northeast FL
Jacksonville, FL
10.2024 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Communicate with parents in person, email, phone, and Band App.
- Experience with Excel and Microsoft programs.
- Experienced customer service.
- Operate office equipment: computer, copier, laminator.
Senior Tax Analyst
H&R Block
Oxford, USA
01.2005 - Current
- Prepare taxes
- Collect and research information
- Interact with clients via in person, by phone, email, and video calling
- Customer Service
- Office equipment: scanner, copier, fax
- Appointment Manager
Owner/Operator
Rising Sun Driving Academy
Rising Sun, USA
09.2007 - 07.2011
- Company Overview: MVA approved driving school
- Owned and operated a MVA approved driving school
- Taught in class curriculum and in car driving instruction
- Handled all promotional, accounting and keeping up with MD MVA regulations
- Tested and scored all tests and exams
- MVA approved driving school
General Assistant
Cecil County School district
Conowingo, USA
09.1999 - 06.2005
- Position involved keeping track of students attendance, and filing papers
- I made and answered phone calls directing callers to appropriate parties or taking messages, covered classrooms for teachers and kept track of school bank student savings accounts
Education
High School Diploma - General
Oxford Area High School
Oxford, PASkills
- Recordkeeping and documentation
- Multitasking
- Effective Troubleshooting
- Verbal communication
- Prioritization
- Scheduling
- Research
Timeline
Administrative Assistant
Boys and Girls Club of Northeast FL
10.2024 - Current
Owner/Operator
Rising Sun Driving Academy
09.2007 - 07.2011
Senior Tax Analyst
H&R Block
01.2005 - Current
General Assistant
Cecil County School district
09.1999 - 06.2005
High School Diploma - General
Oxford Area High School
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