Donna Ramirez
Roseville,CA
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Customer Service Manager/Customer Service Representative
Summit Interconnect
Santa Clara, CA
11.2003 - 12.2021
- Supervised and performed human resource management functions for 9 subordinates.
- Developed detailed plans based on broad guidance and direction.
- Supervised staff of 9 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Performed forecasting to identify necessary changes for supply chain business.
Customer Service Representative
Dynamic Details
Milpitas, CA
11.2000 - 10.2003
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
High School Diploma -
Leland High School
San Jose, CA06.1987
Skills
- Staff Management
- Business Development
- Negotiation
- Sales and marketing
- Good Telephone Etiquette
- Flexible and Adaptable
- Cultural Awareness
- Active Listening
- Attention to Detail
Accomplishments
Dale Carnegie Management Training
Timeline
Customer Service Manager/Customer Service Representative
Summit Interconnect
11.2003 - 12.2021
Customer Service Representative
Dynamic Details
11.2000 - 10.2003
High School Diploma -
Leland High School
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