Donna Randall

JCPenney

11.2013 - Current

Analyzed customer feedback data to identify trends and areas in need of improvement, informing future strategies and initiatives.
Implemented creative incentives for team members that fostered healthy competition and drove performance improvements, resulting in increased customer satisfaction rates.
Created detailed reports on team performance metrics, enabling management to make informed decisions regarding staffing needs and resource allocation.
Initiated successful loyalty program that resulted in increased repeat business from existing customers.
Collaborated with department managers on workforce planning efforts, identifying staffing needs and ensuring appropriate resource allocation.
Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
Oversaw payroll processing tasks while maintaining accuracy and adherence to deadlines.
Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Assisted in creating a diversity-focused hiring strategy to promote an inclusive workplace culture.
Enhanced employee retention by developing and implementing effective onboarding programs.
Coordinated annual performance review process, providing constructive feedback for individual growth opportunities within the organization.
Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Oversaw hiring, staffing, and labor law compliance.