Donna Randesi
Hazel Green,AL
Summary
Results-driven Assistant Store Director known for exceptional productivity and efficiency in task completion. Specialize in inventory management, employee training, and customer service excellence. Thrive using communication skills, adaptability, and leadership to achieve store objectives. Excel in fast-paced retail environments through teamwork, problem-solving abilities, and commitment to continuous improvement.
Overview
23
23
years of professional experience
Work History
Assistant Store Director
Star Super Market
Meridianville, AL
06.2021 - Current
- Supervised daily operations including opening and closing procedures, cash handling, merchandise stocking.
- Researched competitive pricing strategies from other stores in order to remain competitive in the market.
- Developed and implemented strategies to increase store sales.
- Ensured compliance with safety regulations and company policies.
- Provided guidance, support and training to staff members.
- Resolved customer complaints in a professional manner.
- Maintained accurate records of inventory levels, shipments, and deliveries.
- Assisted with recruiting new employees for various positions within the store.
- Performed weekly audits of stockroom inventory levels and restocked shelves when needed.
- Developed action plans to address any discrepancies or issues identified during the course of operations.
- Helped customers with special requests.
- Enforced company procedures and protocols.
- Filled in for other employees to maintain workflows.
- Helped manager determine training and organizational needs.
- Reported day-to-day store functions to supervisor.
- Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
- Handled customer transactions and balanced cash drawers.
- Implemented security measures to prevent store theft and trespassing.
- Supervised work of cashiers, training new team members and monitoring performance.
- Dealt with customer complaints and rectified product and service issues.
- Answered customer queries and complaints and provided prompt solutions.
Customer Service Representative
Work From Home
Hazel Green, AL
05.2015 - 06.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Teller
Cash Connection
Huntsville, AL
05.2014 - 05.2015
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Teller
Cash Connection
Huntsville, AL
03.2010 - 03.2013
Office Manager
Cantina Laredo
Huntsville, AL
04.2008 - 01.2010
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Crew Trainer
Macaroni Grill
Huntsville, AL
01.2007 - 04.2008
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Ensured that all safety protocols were followed during training sessions.
- Administered tests at the end of each module to evaluate understanding of topics covered.
Server
Longhorn Steakhouse
Huntsville, AL
10.2001 - 01.2007
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Education
High School Diploma -
River Road High School
Amarillo, TX05-1987
Some College (No Degree) - Business Administration
Amarillo College
Amarillo, TXSkills
- Employee Supervision
- POS system training
- Recruitment and hiring
- Documentation And Reporting
- Shift Scheduling
- Cash Management
- Product Rotation
- Delegating Work
Timeline
Assistant Store Director
Star Super Market
06.2021 - Current
Customer Service Representative
Work From Home
05.2015 - 06.2021
Teller
Cash Connection
05.2014 - 05.2015
Teller
Cash Connection
03.2010 - 03.2013
Office Manager
Cantina Laredo
04.2008 - 01.2010
Crew Trainer
Macaroni Grill
01.2007 - 04.2008
Server
Longhorn Steakhouse
10.2001 - 01.2007
High School Diploma -
River Road High School
Some College (No Degree) - Business Administration
Amarillo College
Similar Profiles
Nathan AcevedoNathan Acevedo
Customer Service Staff Member at Publix Super Market At West Cobb Market PlaceCustomer Service Staff Member at Publix Super Market At West Cobb Market Place
Marcus CuddihyMarcus Cuddihy
Shift Leader at Super Star Car WashShift Leader at Super Star Car Wash
Kaydence BarsellottiKaydence Barsellotti
Sales Associate/Cashier at Super Star Car WashSales Associate/Cashier at Super Star Car Wash