Summary
Overview
Work History
Education
Skills
Timeline
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Donna Rawlings

Panama City,FL

Summary

Proven leader in the hospitality sector, adept at enhancing guest satisfaction and streamlining operations, as demonstrated at IHOP where I elevated service standards through effective team training and conflict resolution. Skilled in both staff management and customer service delivery, I excel in creating memorable dining experiences and operational excellence.

Overview

8
8
years of professional experience

Work History

Front of House Manager

IHOP
Panama City Beach, FL
03.2022 - 06.2024
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Provided support to servers when needed during busy periods or peak hours.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Assisted with training new staff members on proper customer service techniques.

Lead Server

Margaritaville Restaurant
Nashville, TN
04.2016 - 02.2022
  • Provided exceptional service to high volume of daily customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Served food and beverages to patrons and confirmed complete orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Developed and implemented standard operating procedures for the restaurant's dining room operations.

Education

Real Estate

Hondros College
Columbus, OH
01-1999

Skills

  • Staff scheduling
  • Customer service
  • Employee training
  • Restaurant operations
  • Inventory management
  • Quality assurance
  • Process improvement
  • Attention to detail
  • Guest satisfaction
  • Customer service delivery
  • Performance evaluation
  • Upselling strategies
  • Service recovery
  • Restaurant marketing
  • Complaint handling
  • Billing oversight
  • Quality standards
  • Hiring
  • Food costs
  • Purchasing review
  • Policy enforcement
  • Team building
  • Beverage program management
  • Employee scheduling
  • Pre-shift walk-through
  • Staff management
  • Health code compliance
  • Floor management
  • Staff supervision
  • Health department inspections
  • Customer feedback analysis
  • Expense tracking
  • Catering management
  • POS systems management

Timeline

Front of House Manager

IHOP
03.2022 - 06.2024

Lead Server

Margaritaville Restaurant
04.2016 - 02.2022

Real Estate

Hondros College

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Donna Rawlings