Donna Redou
Houston,TX
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts.
Overview
26
26
years of professional experience
Work History
Field Merchadiser
Sfs Retail Services
01.2023 - Current
- Increased product visibility by executing strategic merchandising plans and maintaining visually appealing displays.
- Safeguarded brand integrity by ensuring all marketing materials complied with corporate guidelines for visual presentation and messaging consistency.
- Merchandised cases from back room to sales floor by filling display units or shelves with products.
- Provided excellent customer service by addressing inquiries about products, guiding customers toward suitable options, and assisting with purchasing decisions.
- Supported sales growth by conducting regular price checks to ensure adherence to company pricing policies and regional market trends.
- Coordinated seasonal transitions within stores, diligently updating displays according to current trends while minimizing disruption to the shopping experience.
- Rotated products and removed defective and out-of-date products.
Customer Service Representative
Family Dollar
03.2020 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Provider Assistant
Jaimel Healthcare Services
05.2018 - 07.2019
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Monitored patient progress throughout treatment plans, updating healthcare providers on any notable changes or concerns within a timely manner.
- Contributed towards improving the clinic''s overall reputation by consistently delivering quality support services.
- Provided exceptional customer service by promptly addressing patient needs and resolving issues.
- Educated patients on proper medication usage, preventive measures, and post-treatment care instructions.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of sensitive patient data.
Clinic Licensed Vocational Nurse
NorthShore Treatment Clinic
07.2017 - 07.2019
- Maintained regulatory compliance through consistent adherence to state licensure requirements and professional standards of practice.
- Streamlined clinic operations by maintaining accurate patient records and scheduling appointments efficiently.
- Reduced medication errors with meticulous attention to detail in transcription processes from physician orders to pharmacy dispensing.
- Administered immunizations as needed for disease prevention in accordance with established guidelines.
- Improved patient outcomes with thorough assessments, identifying changes in condition and promptly notifying appropriate personnel.
- Enhanced patient care by accurately administering medications and monitoring vital signs.
ADON
Galleria Residence And Rehabilitation Center
10.2014 - 05.2016
- Managed staffing needs effectively, ensuring appropriate nurse-to-patient ratios during all shifts.
- Reduced medication errors by conducting thorough medication administration audits and providing feedback to nursing staff.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Performed routine wound care and dressing changes on schedule.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Audited charts and reviewed clinical documents to verify accuracy.
- Coordinated patient transfers to other facilities.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Reviewed patient history to verify conditions and current medications.
- Monitored patient health conditions to report changes to assigned physician.
- Contributed to organizational success by participating in accreditation surveys, quality assurance programs, and ongoing staff education activities.
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Created work schedules for multiple shifts to confirm complete floor coverage.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
Customer Service Representative
Walmart
06.2014 - 10.2014
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Stocked shelves to match planogram images and instructions.
Charge Nurse Manager
Silver Springs Nursing & Rehab
04.1998 - 09.2012
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Directed patient discharge procedures to provide departing patients with needed aftercare and avoid readmissions.
- Reviewed patient transfer records routinely to verify patients received appropriate levels of care.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Managed 20 nurses and nursing activities in 150-bed by providing and maintaining outstanding patient satisfaction and care standards.
- Facilitated training sessions on new medical equipment and technology for nursing staff members.
Education
Nursing License - Nursing
Community School of Vocational Nursing
Houston, TX08.1984
High School Diploma -
MB Smiley
Houston, TX05.1982
Skills
- HIPAA Compliance
- Direct Patient Care
- Medication Administration
- Wound Care
- Geriatric Care
- Physical Assessment
- Immunization Administration
- Transcribing orders
- Medical Records Management
- Infection Control
Timeline
Field Merchadiser
Sfs Retail Services
01.2023 - Current
Customer Service Representative
Family Dollar
03.2020 - 04.2024
Provider Assistant
Jaimel Healthcare Services
05.2018 - 07.2019
Clinic Licensed Vocational Nurse
NorthShore Treatment Clinic
07.2017 - 07.2019
ADON
Galleria Residence And Rehabilitation Center
10.2014 - 05.2016
Customer Service Representative
Walmart
06.2014 - 10.2014
Charge Nurse Manager
Silver Springs Nursing & Rehab
04.1998 - 09.2012
Nursing License - Nursing
Community School of Vocational Nursing
High School Diploma -
MB Smiley
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