DONNA REEDER
Mulberry,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Merchandising Manager
Home Depot
05.2023 - 05.2024
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
Operations Manager
Home Depot
03.2022 - 05.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Customer Experience Manager
Home Depot
11.2021 - 03.2022
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Increased employee retention through effective training and mentorship programs.
- Established cross-functional teams for improved communication between departments and better customer experiences.
Department Supervisor With Keys
Home Depot
07.2018 - 11.2021
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Reduced employee turnover by fostering a supportive work environment with opportunities for growth and development.
- Optimized department layout for better traffic flow, enhancing the overall shopping experience.
- Implemented visual merchandising strategies, resulting in an attractive store presentation that enticed customers to make purchases.
- Served as the primary point of contact for escalated customer issues, effectively resolving conflicts while promoting brand loyalty.
- Ensured compliance with company policies and procedures, maintaining a safe workplace for all staff members.
- Increased customer satisfaction by consistently monitoring service quality and addressing concerns promptly.
- Managed store personnel by delegating tasks and supervising daily operations.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Special Services Supervisor
Home Depot
08.2017 - 07.2018
- Managed multiple projects simultaneously, ensuring timely completion while maintaining high-quality standards throughout each project phase.
- Oversaw daily operations within the department, effectively resolving issues as they arose and promoting a positive work environment for all employees involved in special services activities.
- Provided guidance support throughout hiring onboarding processes; this led increased satisfaction among new hires who felt better prepared confident starting roles within company.
- Improved overall service quality by closely monitoring performance metrics and addressing areas of concern.
- Conducted regular performance evaluations to identify areas for improvement and set clear expectations for future success.
Order Fulfillment Coordinator
Home Depot
05.2015 - 08.2017
- Analyzed sales data to forecast demand trends, enabling proactive allocation of resources to meet customer needs.
- Managed various projects simultaneously while prioritizing tasks according to deadlines set forth by upper management.
- Streamlined order fulfillment processes by implementing efficient inventory management systems.
- Resolved customer inquiries promptly, providing detailed information on their orders'' status and offering solutions as needed.
- Coordinated efforts with shipping carriers to optimize delivery schedules, ensuring on-time arrivals for all orders placed by customers.
- Monitored inventory levels closely, addressing discrepancies promptly to avoid delays in order fulfillment.
- Enhanced customer satisfaction by ensuring timely and accurate order processing and delivery.
Mold Technician
Schneider Electric
01.2013 - 07.2017
- Assisted in training new employees on mold setup, operation, and maintenance procedures, fostering a skilled workforce within the department.
- Contributed to cost reduction efforts through effective use of resources and minimal waste generation during molding operations.
- Reduced downtime by promptly troubleshooting and resolving mold-related issues.
- Worked closely with Quality Control personnel to address any defects found in molded parts, implementing corrective actions to prevent future occurrences.
- Safeguarded the workplace by adhering to safety regulations and protocols during all tasks.
- Conducted thorough inspections of finished products, ensuring adherence to quality standards.
- Achieved consistent product quality by conducting material trials for new materials, confirming compatibility with existing molds.
- Played a key role in achieving production targets through efficient scheduling and allocation of available molds.
- Used machinery and hand-filling methods to prepare orders.
- Monitored production equipment and mixers for efficient and safe operation.
- Tested sample materials to comply with specifications and general safety standards.
- Tended accessory equipment to move and place materials during production process
Education
Bachelor of Science - Marketing
University of Kentucky
Lexington, KY05.1997
Skills
- Staff Supervision
- Inventory Management
- Merchandise Allocation
- Loss prevention strategies
- Stock replenishment
- Customer Service
- Staff Training
- Attention to Detail
- Team Leadership
- Relationship Building
Timeline
Merchandising Manager
Home Depot
05.2023 - 05.2024
Operations Manager
Home Depot
03.2022 - 05.2023
Customer Experience Manager
Home Depot
11.2021 - 03.2022
Department Supervisor With Keys
Home Depot
07.2018 - 11.2021
Special Services Supervisor
Home Depot
08.2017 - 07.2018
Order Fulfillment Coordinator
Home Depot
05.2015 - 08.2017
Mold Technician
Schneider Electric
01.2013 - 07.2017
Bachelor of Science - Marketing
University of Kentucky
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