Summary
Overview
Work History
Education
Skills
Timeline
Generic

DONNA REEDER

Mulberry,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Merchandising Manager

Home Depot
05.2023 - 05.2024
  • Implemented innovative visual displays that captured attention and boosted sales significantly.
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
  • Increased sales by developing and implementing successful merchandising strategies.
  • Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
  • Managed inventory levels effectively to minimize stock shortages and overstocks.
  • Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
  • Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.

Operations Manager

Home Depot
03.2022 - 05.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

Customer Experience Manager

Home Depot
11.2021 - 03.2022
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Increased employee retention through effective training and mentorship programs.
  • Established cross-functional teams for improved communication between departments and better customer experiences.

Department Supervisor With Keys

Home Depot
07.2018 - 11.2021
  • Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
  • Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
  • Reduced employee turnover by fostering a supportive work environment with opportunities for growth and development.
  • Optimized department layout for better traffic flow, enhancing the overall shopping experience.
  • Implemented visual merchandising strategies, resulting in an attractive store presentation that enticed customers to make purchases.
  • Served as the primary point of contact for escalated customer issues, effectively resolving conflicts while promoting brand loyalty.
  • Ensured compliance with company policies and procedures, maintaining a safe workplace for all staff members.
  • Increased customer satisfaction by consistently monitoring service quality and addressing concerns promptly.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Special Services Supervisor

Home Depot
08.2017 - 07.2018
  • Managed multiple projects simultaneously, ensuring timely completion while maintaining high-quality standards throughout each project phase.
  • Oversaw daily operations within the department, effectively resolving issues as they arose and promoting a positive work environment for all employees involved in special services activities.
  • Provided guidance support throughout hiring onboarding processes; this led increased satisfaction among new hires who felt better prepared confident starting roles within company.
  • Improved overall service quality by closely monitoring performance metrics and addressing areas of concern.
  • Conducted regular performance evaluations to identify areas for improvement and set clear expectations for future success.

Order Fulfillment Coordinator

Home Depot
05.2015 - 08.2017
  • Analyzed sales data to forecast demand trends, enabling proactive allocation of resources to meet customer needs.
  • Managed various projects simultaneously while prioritizing tasks according to deadlines set forth by upper management.
  • Streamlined order fulfillment processes by implementing efficient inventory management systems.
  • Resolved customer inquiries promptly, providing detailed information on their orders'' status and offering solutions as needed.
  • Coordinated efforts with shipping carriers to optimize delivery schedules, ensuring on-time arrivals for all orders placed by customers.
  • Monitored inventory levels closely, addressing discrepancies promptly to avoid delays in order fulfillment.
  • Enhanced customer satisfaction by ensuring timely and accurate order processing and delivery.

Mold Technician

Schneider Electric
01.2013 - 07.2017
  • Assisted in training new employees on mold setup, operation, and maintenance procedures, fostering a skilled workforce within the department.
  • Contributed to cost reduction efforts through effective use of resources and minimal waste generation during molding operations.
  • Reduced downtime by promptly troubleshooting and resolving mold-related issues.
  • Worked closely with Quality Control personnel to address any defects found in molded parts, implementing corrective actions to prevent future occurrences.
  • Safeguarded the workplace by adhering to safety regulations and protocols during all tasks.
  • Conducted thorough inspections of finished products, ensuring adherence to quality standards.
  • Achieved consistent product quality by conducting material trials for new materials, confirming compatibility with existing molds.
  • Played a key role in achieving production targets through efficient scheduling and allocation of available molds.
  • Used machinery and hand-filling methods to prepare orders.
  • Monitored production equipment and mixers for efficient and safe operation.
  • Tested sample materials to comply with specifications and general safety standards.
  • Tended accessory equipment to move and place materials during production process

Education

Bachelor of Science - Marketing

University of Kentucky
Lexington, KY
05.1997

Skills

  • Staff Supervision
  • Inventory Management
  • Merchandise Allocation
  • Loss prevention strategies
  • Stock replenishment
  • Customer Service
  • Staff Training
  • Attention to Detail
  • Team Leadership
  • Relationship Building

Timeline

Merchandising Manager

Home Depot
05.2023 - 05.2024

Operations Manager

Home Depot
03.2022 - 05.2023

Customer Experience Manager

Home Depot
11.2021 - 03.2022

Department Supervisor With Keys

Home Depot
07.2018 - 11.2021

Special Services Supervisor

Home Depot
08.2017 - 07.2018

Order Fulfillment Coordinator

Home Depot
05.2015 - 08.2017

Mold Technician

Schneider Electric
01.2013 - 07.2017

Bachelor of Science - Marketing

University of Kentucky
DONNA REEDER