Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Donna Reid

Queens,NY

Summary

Accomplished Lead Medical Assistant with a proven track record at Optum, UnitedHealth Group, and Long Island Cardio Vascular Consultants. Excelled in patient education, clinical leadership, and phlebotomy, enhancing patient care and satisfaction. Skilled in HIPAA compliance and medical office administration, significantly improving clinic efficiency and staff training. Demonstrates exceptional communication and organizational skills, ensuring high-quality patient service.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Medical Assistant

Optum, UnitedHealth Group
05.2010 - Current
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Taught patients about medications, procedures, and care plan instructions.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.

Medical Assistant

Long Island Cardio Vascular Consultants
05.2008 - 06.2010
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Education

High School Diploma -

Martin Van Buren
230-17 Hillside Ave,Queens ,Ny11427
06-1997

Skills

  • HIPAA Compliance
  • Clinical Leadership
  • Insurance Verification and Billing
  • Patient education and counseling
  • Scheduling and Appointment Management
  • Vital signs monitoring
  • Staff Oversight
  • Phlebotomy expertise
  • Medical office administration
  • Performance Improvement

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Mentored junior staff on new radiological equipment operation.
  • Recognized for going above and beyond the call of duty.

Certification

  • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).

Languages

English

Timeline

Lead Medical Assistant

Optum, UnitedHealth Group
05.2010 - Current

Medical Assistant

Long Island Cardio Vascular Consultants
05.2008 - 06.2010

High School Diploma -

Martin Van Buren

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Donna Reid