Summary
Overview
Work History
Education
Skills
Timeline
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Donna Reina

Donna Reina

Client Management, Sales Operation, And Support
Warren,NJ

Summary

Experienced client management professional with a strong focus on strategic relationship building and driving results. Skilled in team collaboration, known for adaptability, reliability, and effective communication. Ready to enhance client satisfaction and contribute to business growth through innovative solutions and leadership. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Always willing to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience
1983
1983
years of post-secondary education

Work History

Director of Client Management

The Connection Magazine
01.2011 - Current

Company Overview: Community-based print and online publication with three editions and a combined circulation of over 86,0000 residents and businesses in Central New Jersey


  • Client Management, Support outside sales staff with ad and creative Development
  • Office Manager: Mentored junior staff members in effective client management techniques, resulting in improved team performance and enhanced professional growth opportunities.
  • Support local advertisers with creative development (copy and graphics) and technical specifications for print space that drive engagement and stimulate a call-to-action
  • Direct sales of print space and online directory
  • Establish and sustain new business relationships
  • Established strong relationships with key customers to ensure long-term business growth
  • Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
  • Boosted revenue growth by identifying upselling opportunities and fostering collaborative partnerships with key clients.

Sales Representative

Harry Hoffer Advertising Specialties
01.2001 - 01.2009
  • Company Overview: Creator, developer, and marketer of promotional products primarily for businesses and schools
  • Cultivated new business by cold-calling new customers and expanding the portfolios of existing clients
  • Provided design consultations of advertising products primarily focused on apparel
  • Performed customer service where appropriate
  • Managed invoicing, monthly billing and order statuses for all outstanding items
  • Creator, developer, and marketer of promotional products primarily for businesses and schools

Education

Associates of Arts -

Laboratory Institute of Merchandising
New York, NY

Skills

  • Constant Contacts Database Management
  • ACT database/Mailchimp
  • LinkedIn
  • MS Office - Word
  • Excel

    Customer satisfaction

    Friendly, positive attitude

    Problem-solving abilities

    Team motivation & leadership

    Sales strategy

Timeline

Director of Client Management

The Connection Magazine
01.2011 - Current

Sales Representative

Harry Hoffer Advertising Specialties
01.2001 - 01.2009

Associates of Arts -

Laboratory Institute of Merchandising
Donna ReinaClient Management, Sales Operation, And Support