Summary
Overview
Work History
Education
Skills
Timeline
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Donna Renfro

Buffalo,NY

Summary

Skilled Direct Support Professional and CNA with a proven track record at Erie County Medical Center, enhancing patient well-being through compassionate caregiving and efficient medication administration. Excelled in behavior redirection and patient care, significantly improving client satisfaction and community integration. Demonstrates a strong ability to connect with clients, ensuring their dignity and fostering positive environments. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Direct Support Professional

WNYDDSO
02.2011 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
  • Established strong relationships with local community resources to connect clients with additional supports as needed.
  • Advocated for clients' needs and rights in various settings, enhancing their quality of life.
  • Monitored and reported changes in clients' health and well-being, enabling timely interventions.
  • Organized and participated in recreational activities, contributing to vibrant community life for residents.
  • Developed strong rapport with clients, facilitating trust-based relationship for effective support.
  • Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
  • Enhanced communication skills of non-verbal clients using alternative communication devices.
  • Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

CNA

Erie County Medical Center
08.2004 - 02.2011
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

High School Diploma -

Kensington High School
319 Suffolk Buffalo New York
06-1992

Skills

  • First aid and safety
  • Behavior redirection
  • Client Support
  • Compassionate Caregiving
  • Medication Administration
  • Client documentation
  • Transportation
  • Appointment Scheduling
  • Patient Care
  • Social Skills Development
  • Recreational Activities
  • Community Integration

Timeline

Direct Support Professional

WNYDDSO
02.2011 - Current

CNA

Erie County Medical Center
08.2004 - 02.2011

High School Diploma -

Kensington High School

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Donna Renfro