Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Donna Renshaw

Lacey,WA

Summary

Dynamic Business Office Manager with a proven track record at Cascade Senior Living, excelling in accounts receivable and team building. Enhanced operational efficiency through strategic workflow improvements and effective problem resolution. Recognized for delivering exceptional customer service while managing complex financial processes and fostering a collaborative office environment.

Overview

11
11
years of professional experience

Work History

Business Office Manager Healthcare

Cascade Senior Living
Tacoma, WA
03.2017 - Current
  • Oversaw daily operations of business office in senior living facility.
  • Supervised office staff, delegating duties to enhance workflow efficiency.
  • Assisted in budget preparation and monitored expenses for optimal resource allocation.
  • Monitored accounts receivable, alerting on delinquencies and irregularities.
  • Provided timely customer service support, addressing client inquiries effectively.
  • Trained, supervised and evaluated staff performance.
  • Directed and oversaw office personnel activities.
  • Resolved customer complaints in a professional manner while maintaining high standards of service.
  • Supervised office staff, including hiring, training, evaluation, and development of team members.

Field Controller For Business Office

Life Care Center
Auburn, WA
01.2014 - 11.2016
  • Managed day-to-day finance operations by working closely with accounting, accounts payable, accounts receivable and payroll staff to provide direction.
  • Managed AP and AR operations, coordinating staff workflows and reviewing completed work to reduce errors.
  • Monitored accounting, payroll and financial reporting activities.
  • Assessed current systems used by regional finance staff members in order to identify areas where improvements could be made.
  • Implemented new systems or procedures designed to streamline workflow or increase accuracy while reducing errors associated with manual data entry processes.
  • Supervised month-end close processes and reconciled treasury transactions.

Education

Some College (No Degree) - Health Administration

San Diego Mesa College
San Diego, CA

Skills

  • Accounts receivable
  • Problem solving
  • Team building
  • Office management software
  • Spreadsheet and database creation
  • Business operations management
  • Problem resolution
  • Communication skills
  • Deadline management
  • Office management

Accomplishments

  • Business Office Manager Of The Year

Timeline

Business Office Manager Healthcare

Cascade Senior Living
03.2017 - Current

Field Controller For Business Office

Life Care Center
01.2014 - 11.2016

Some College (No Degree) - Health Administration

San Diego Mesa College

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